Summary
Overview
Work History
Education
Skills
Timeline
background-images

Maya Madrid

Tucson,AZ

Summary

Dynamic and results-driven with extensive experience in customer service and staff management. Proven ability to enhance customer satisfaction through effective problem resolution and employee training. Skilled in cash handling and fostering team motivation, consistently achieving operational goals and improving service delivery. Skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs.

Overview

6
6
years of professional experience

Work History

Server

Sweet Tomatoes
07.2019 - 04.2020
  • Handled cash transactions accurately.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience.

Crew Member

Five Guys
04.2020 - 01.2021
  • Gained skills in customer service in fast-paced environment
  • Operated kitchen equipment safely and efficiently, adhering to health and safety regulations.
  • Collaborated with team members to achieve daily production goals.
  • Took orders, prepared meals, and collected payments.

General Associate

Safeway
02.2021 - 02.2022
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Organized and restocked merchandise to maintain store presentation standards.
  • Operated cash register efficiently, handling transactions accurately.
  • Collaborated with team members to meet daily operational goals.

Server

Obon Sushi Bar Ramen
05.2024 - 09.2024
  • Provided customer service by attending guests' needs and responding promptly to inquiries.
  • Upsold daily specials and promotions, contributing to increased sales and customer satisfaction.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Processed payments efficiently using POS system, ensuring accurate billing and transaction handling.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers and team.

Shift Supervisor

Starbucks
06.2022 - 09.2025
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored new staff on operational procedures and customer service standards.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Monitored performance metrics to identify areas for improvement and enhance team productivity.
  • Resolved customer complaints promptly, ensuring a positive experience and fostering loyalty.
  • Completed store opening and closing procedures and balanced tills.
  • Led team meetings to communicate goals, share updates, and motivate staff towards achieving targets.

Education

Associate of Arts - Criminal Justice/Criminology

Arizona State University
Tempe, AZ
01-2026

Skills

  • Cash handling
  • Employee training
  • Positive attitude
  • Team motivation
  • Staff management
  • Customer service management
  • Conflict resolution
  • Staff development
  • Team leadership
  • Sales and upselling

Timeline

Server

Obon Sushi Bar Ramen
05.2024 - 09.2024

Shift Supervisor

Starbucks
06.2022 - 09.2025

General Associate

Safeway
02.2021 - 02.2022

Crew Member

Five Guys
04.2020 - 01.2021

Server

Sweet Tomatoes
07.2019 - 04.2020

Associate of Arts - Criminal Justice/Criminology

Arizona State University

Similar Profiles

CREATE PROFILE