Maya Malcolm
Philadelphia,PA
Summary
Dynamic leader and effective problem-solver with a proven track record at City Of Philadelphia Parks And Recreation. Excelled in enhancing guest satisfaction and safety, evidenced by leading regular training sessions and maintaining high standards. Skilled in communication and role modeling, consistently fostering a positive environment and driving team performance.
Overview
18
18
years of professional experience
Work History
Recreation Sport Instructor
City Of Philadelphia Parks And Recreation
06.2022 - Current
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Security Officer
GardaWorld Security
11.2022 - 10.2024
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Lifeguard Supervisor
Parks and Recreation Department
06.2006 - 08.2019
- Improved staff performance through regular training sessions and skill assessments.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Tested and maintained water quality with periodic sampling.
- Led by example, demonstrating outstanding vigilance and intervention skills, setting high standard for team.
Education
High School Diploma -
Germantown High School
Philadelphia, PA05-2008
Skills
- Strong communication skills
- Positive reinforcement
- Role modeling
- Effective leadership
- Coaching
- Effective problem-solver
Timeline
Security Officer
GardaWorld Security
11.2022 - 10.2024
Recreation Sport Instructor
City Of Philadelphia Parks And Recreation
06.2022 - Current
Lifeguard Supervisor
Parks and Recreation Department
06.2006 - 08.2019
High School Diploma -
Germantown High School
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