Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
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Maya Mammadzada

Waukee,IA

Summary

Energetic and motivated individual, experienced in customer service, sales, and marketing. Proven track record of meeting and exceeding sales goals, and providing exceptional customer service. Highly organized, detail-oriented, and possessing excellent communication and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Corporate Banking Specialist

Kapitalbank ASC
07.2016 - 11.2019
  • Compiled information about new accounts, enter account information into computers and file related forms and other documents.
  • Verified customer information to ensure accuracy of account setup.
  • Answered customers' questions and explained available services.
  • Performed due diligence review on prospective borrowers, analyzing their business plans and financial statements.
  • Partnered with external auditors during annual reviews to ensure accurate reporting standards were met.
  • Facilitated communication between internal departments to coordinate client onboarding procedures.
  • Collaborated with IT teams on developing automated systems that improved accuracy and efficiency in banking operations.
  • Established new customer accounts by verifying identity information, processing paperwork, and setting up online access.
  • Ensured compliance with applicable laws and regulations governing the banking industry.
  • Supported branch in achieving individual and team goals while acting in customer’s best interest.
  • Assisted customers with routine inquiries regarding account balances and account information.
  • Earned customer confidence and protected bank operations by keeping information confidential.
  • Ensured compliance with relevant banking regulations and implemented internal controls.

Bank Teller

Demirbank ASC
12.2014 - 01.2016
  • Resolved customer complaints in a timely manner while maintaining the highest level of professionalism.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Answered customer questions regarding account information, transaction processing and fees.
  • Assisted management in bank opening and closing procedures.
  • Supported exceptional customer service with prompt acknowledgement and accurate account services.
  • Demonstrated proficient knowledge of bank products and services to meet customer needs.
  • Kept work station neat, clean and well stocked with supplies and brochure materials.
  • Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
  • Followed procedures for removing accounts for dormancy.
  • Verified customer identification documents for new accounts.

Sales Manager

Eastern Chemical Company
Baku
07.2014 - 10.2014
  • Generated weekly progress reports outlining successes, challenges and opportunities for improvement.
  • Developed a comprehensive understanding of sales process and customer service practices.
  • Performed market research activities to gain insight into current industry trends impacting the organization’s bottom line.
  • Analyzed customer feedback surveys to identify areas for improvement in the sales process.
  • Tracked inventory levels regularly ensuring adequate stock was available at all times for customers orders.
  • Worked with the sales team to identify and address client needs and concerns.
  • Followed up with calls and emails to prospective clients to move sales opportunities forward.

Education

Bachelor Degree - Marketing

Azerbaijan State Economic University
Baku, Azerbaijan
06-2014

Skills

  • SAP and Microsoft Office Suite
  • Lightroom expertise
  • Problem-solving and organization
  • Prioritization and multitasking
  • Communication and interpersonal skills
  • Account management
  • Banking operations and compliance
  • Time management strategies
  • Social media marketing

Languages

  • English
  • Azerbaijani
  • Russian

References

References available upon request.

Timeline

Corporate Banking Specialist

Kapitalbank ASC
07.2016 - 11.2019

Bank Teller

Demirbank ASC
12.2014 - 01.2016

Sales Manager

Eastern Chemical Company
07.2014 - 10.2014

Bachelor Degree - Marketing

Azerbaijan State Economic University

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