Maya Maupin
Kill Devil Hills,NC
Summary
I've been described as an optimistically energetic leader with a drive for connection and education. I thrive in environments that bring daily challenges for me to provide solutions to. I lead with empathy and am consistently able to deliver results that exceed expectations at rates above my peers.
Overview
10
10
years of professional experience
Work History
Salon Owner
Self Employed
03.2024 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
General Manager
Ulta Beauty
06.2021 - 04.2023
- Self-motivated, optimistically energetic sales and service manager with a history of building teams to exceed sales goals
- Specializing in building sales growth by focusing not on the sale but on fostering genuine relationships with clients and team, allowing them to feel comfortable, and listening to their needs
- Specialized in facilitating specialty management roles in leadership team based on natural strengths
- The sales and retention always follow
- Meeting and consistently exceeding sales, profitability, and operational goals
- In current role, I've increased store volume from 3.2 million annually to projected at 4.2 million annually
- Forecasting/adjusting payroll and scheduling associates to maximize productivity and workload with calculated risk involved
- Managing store budget based on profitability, set costs, and maximizing on seasonal trends
- Acting on extensive operational experience to analyze loss, costs, and forecasting
- Performing operational reporting, including store visit and audit results
- Evaluating metrics and generating strategic solutions through people and operational management that leverage existing tools, programs, and resources on daily, weekly, quarterly, and annual reporting
- Attracting, hiring, and retaining a diverse team of top talent
- Training, coaching, and developing direct reports based on their personal career goals, through quarterly action plans
- Modeling a culture of open, honest communication by sharing relevant enterprise strategies and corporate messaging
- Protecting company assets and minimizing loss according to store standards, and operating procedures, including workplace safety, inventory control, and loss prevention
- Working with highs and lows of tourism season, maintaining consistent profitability throughout the year
- Restructured entire management staff based on employees' personal and professional strengths
- Professional development: Continuing education with emphasis on performance management, education-based communication, and DEI priorities.
Store Leader
Warby Parker
03.2020 - 06.2021
- New Store Opening during height of pandemic, recruited team including licensed opticians, managed team through furlough and rehire process
- Top in district for conversion, average sale, specialty metrics, p/l reports
- Established specialty management roles through development tools.
Store Manager
Lush fresh handmade cosmetics
10.2018 - 03.2020
- Managed a 4 million dollar volume cosmetics store with a focus on people first culture and ethical background
- Developed strong leadership team through documentation development logs focusing on key strengths and succession planning
- Led highest volume sales in district for holiday season grossing $150k more than all other stores in district
- Trained assistant managers to high functioning capacity
- Those team members were asked to travel across North America setting up new shops and training others
- Increased drivers of conversion, average sale, and UPT by at least 5% over LY results
- Most importantly, my people and I care deeply about each other
- We have a genuine family-like environment that allows the most joy and growth potential.
Beauty Manager
Sephora Inside JCPenney
08.2017 - 10.2018
- Led team from a negative 10% comp to a positive 2% comp within first 45 days of employment, currently #2 in the district for comp
- Differentiated performance and personality between team members to individually adapt roles and our management team's motivation strategy
- Analyzed business performance metrics to guide the planning and execution of all operations, merchandising, training, and coaching
- Weekly constructed staff schedule to maximize payroll efficiency and staffing productivity, climbing from #17 to #7 in the district for all combined levers
- Drawing from a passion for cosmetic study and helping people feel good about themselves, listening first to customer's needs, we customized every service and experience to foster trust and long-term customer relationships.
Store Manager
Loft, Paddock Shops
02.2017 - 08.2017
- Led and directed all activities required to achieve all store goals
- Administered sales objectives, client experience, human resource management, payroll and operating expenses, loss prevention, and merchandising presentation
- Ensured associate and client engagement within the sales associate team while running the rest of the store.
Sales and Service Manager
Pottery Barn Kids, Oxmoor Center
11.2015 - 03.2017
- Invented in-store events programs for Pottery Barn kids, which was then applied on a global level within the company
- Adapted baby registry program to fit the needs of local clientele, keeping both creation and completion comps high by motivating employees via accountability
- Assisted leading in-home design program.
Studio Beat Artist
Neatbeat
07.2015 - 11.2015
- Created, presented and sold product and information
- Continued education with innovative hair coloring and cutting techniques via Aveda systems and Chop Suey programs for both men and women
- Embodied Neatbeat's unique and fresh business manifesto incorporating positive work environment and law of attraction
- Gained big moves in marketing myself personally and gained many local celebrity clients.
Design Associate
Pottery Barn Kids, Oxmoor Center
12.2014 - 11.2015
- Led the team in associate sales, and levers which gained a promotion to management within 12 months
- Exceeded SPH goals daily
- Catch the spirit winner twice.
Education
Master Stylist License, Cosmetology -
Paul Mitchell the School
10.2014
Skills
- Self-motivated
- Energetic
- Creative
- High level of professionalism
- Highly responsive
- Technically savvy
- Thrives in fast-paced environment
- Ability to listen and translate customer wants
- Event planning
- Follow-up appointments
- Community/client outreach
- Networking and recruiting
- Inventory management
- Visual merchandising
- Performance management
- Resourceful solutions oriented attitude
Training
- Lead Diversity, Equity, and Inclusion training (DENI)
- District liaison for Culture and Ethics
- Completed 'Fierce Conversations Workforce' training
- Completed weekly summit training for performance management
- Attended Empathy-Led Communication workshops
- Extensive recruiting education and experience, including group and individual interviews
Timeline
Salon Owner
Self Employed
03.2024 - Current
General Manager
Ulta Beauty
06.2021 - 04.2023
Store Leader
Warby Parker
03.2020 - 06.2021
Store Manager
Lush fresh handmade cosmetics
10.2018 - 03.2020
Beauty Manager
Sephora Inside JCPenney
08.2017 - 10.2018
Store Manager
Loft, Paddock Shops
02.2017 - 08.2017
Sales and Service Manager
Pottery Barn Kids, Oxmoor Center
11.2015 - 03.2017
Studio Beat Artist
Neatbeat
07.2015 - 11.2015
Design Associate
Pottery Barn Kids, Oxmoor Center
12.2014 - 11.2015
Master Stylist License, Cosmetology -
Paul Mitchell the School