Maya McMillon
Lenexa,KS
Summary
Dynamic professional with extensive experience in customer service and dispatching, notably at Hallcon. Proven ability to manage high-stress situations with calm decision-making and active listening. Skilled in dispatch software and meticulous attention to detail, consistently enhancing operational efficiency and customer satisfaction. Adept at multitasking and fostering positive relationships with clients.
Overview
7
7
years of professional experience
Work History
Dispatcher
Hallcon
06.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Full Potential Solutions
05.2023 - 06.2024
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Inbound Stower/Outbound Packer
Amazon
09.2020 - 05.2023
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
Customer Service Representative
Alorica
03.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Health Sciences
University of Central Missouri
Warrensburg, MO04-2025
High School Diploma -
Central High School
Saint Joseph, MO05-2018
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Time management
- Multitasking and organization
- Equipment inspection
Timeline
Dispatcher
Hallcon
06.2024 - Current
Customer Service Representative
Full Potential Solutions
05.2023 - 06.2024
Inbound Stower/Outbound Packer
Amazon
09.2020 - 05.2023
Customer Service Representative
Alorica
03.2018 - 08.2020
No Degree - Health Sciences
University of Central Missouri
High School Diploma -
Central High School
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