Summary
Overview
Work History
Education
Skills
Timeline
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Maya McNair

Ridgeland,SC

Summary

Dynamic Shift Manager at Wendy's with a proven track record in employee training and cash management. Enhanced team productivity through effective mentoring and streamlined operations, achieving a significant reduction in downtime. Committed to exceptional customer service, fostering a positive environment that drives loyalty and satisfaction.

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes.

Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Shift Manager

Wendy's Restaurant
01.2025 - Current
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements that enhanced productivity and reduced downtime.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability.
  • Resolved customer inquiries and complaints, enhancing overall service quality.
  • Collaborated with upper management to align team goals with company objectives.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Supervised ongoing daily production phases.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Package Handler

Fed Ex Ground
05.2024 - 09.2024
  • Sorted and organized packages for efficient processing and shipping.
  • Operated material handling equipment to transport goods within warehouse.
  • Collaborated with team members to meet daily shipment goals and deadlines.
  • Conducted quality checks on packages to ensure accuracy and integrity.
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.

Income Tax Preparer

Jackson Hewitt
01.2024 - 05.2024
  • Prepared and filed individual income tax returns using tax software to ensure compliance with federal regulations.
  • Conducted thorough reviews of client financial documents for accuracy and completeness before submission.
  • Assisted clients in understanding tax obligations and potential deductions through effective communication.
  • Collaborated with team members to resolve complex tax issues, ensuring timely resolution for clients.
  • Streamlined document collection processes, improving efficiency and reducing turnaround time on filings.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
  • Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
  • Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
  • Demonstrated attention to detail while preparing complex tax returns for individuals, partnerships, corporations, and trusts.
  • Ensured accuracy in tax returns by meticulously reviewing entries for errors and discrepancies.
  • Collaborated effectively with colleagues to share knowledge and expertise, enhancing team productivity.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Calculated estimated tax payments for clients.
  • Responded to inquiries from IRS and other tax authorities.

Kitchen Manager

Burger King
03.2023 - 06.2023
  • Managed kitchen operations, ensuring compliance with food safety and sanitation standards.
  • Trained and supervised kitchen staff, fostering teamwork and skill development.
  • Streamlined inventory management processes, reducing waste and optimizing resource usage.
  • Developed weekly menus in collaboration with culinary team to enhance customer satisfaction.
  • Conducted regular quality control checks to maintain high standards of food presentation and taste.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

OGP

Walmart
06.2022 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Area Supervisor

Ross Dress for Less
11.2021 - 06.2022
  • Supported daily operations by learning and applying safety protocols.
  • Assisted team in maintaining inventory accuracy through hands-on training.
  • Collaborated with staff to ensure cleanliness and organization in work areas.
  • Contributed to team meetings, sharing insights on workflow improvements.
  • Observed experienced supervisors, gaining knowledge of supervisory best practices.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Criminal Justice

Voorhees College
Denmark, SC
05-2020

High School Diploma -

Ridgeland Hardeeville High School
Ridgeland, SC
06-2015

Skills

  • Cash management- managing the inflow and outflow of cash to ensure sufficient liquidity to meet short-term obligations, while simultaneously minimizing costs and risks, and maximizing returns on any surplus funds
  • Decision-making - being able to come to an conclusion that best fits everyone involved Ask questions to be sure this is the correct decision for everyone
  • Customer service focus - focusing on addressing customer needs, developing a customer-centric environment, having patience, keeping a positive attitude at all times
  • Employee training- structuring a process where employees gain new knowledge and skills to improve their performance in their current or future roles
  • Opening and closing procedures - structuring guidelines, outlining the necessary steps to properly start and end operations, typically in a business or establishment
  • Punctual and reliable - being on time to the scheduled shift, and staying the whole shift, being dependable and trustworthy, consistently following through on commitments and obligations
  • Training and mentoring - Taking the time to explain in detail how a job and or task works, breaking it down step by step, observing what you just taught and making its executed correctly
  • Critical thinking- thinking outside of the norm Question, interpret, analyze and ask questions

Timeline

Shift Manager

Wendy's Restaurant
01.2025 - Current

Package Handler

Fed Ex Ground
05.2024 - 09.2024

Income Tax Preparer

Jackson Hewitt
01.2024 - 05.2024

Kitchen Manager

Burger King
03.2023 - 06.2023

OGP

Walmart
06.2022 - 01.2023

Area Supervisor

Ross Dress for Less
11.2021 - 06.2022

Bachelor of Science - Criminal Justice

Voorhees College

High School Diploma -

Ridgeland Hardeeville High School

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Maya McNair