Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MAYA MELGAR

Winter Garden,FL

Summary

Enthusiastic and self-motivated individual, dedicated to providing excellent customer service. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions in fast-paced environments while maintaining a friendly and helpful demeanor.

Overview

7
7
years of professional experience

Work History

Main Street Daily Operations Cast Member

Walt Disney World Resort
Orlando, FL
04.2024 - Current
  • Collaborate with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Support cast members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
  • Assist in creating memorable experiences for guests through interactive entertainment and engaging activities.
  • Preserve the magic and storytelling of The Walt Disney World through every guest interaction.
  • Assist guests with directions, merchandise queries, and general questions that encompass The Magic Kingdom through clear and helpful communication.
  • Work as a part of a large team to ensure the safety and wellbeing of thousands of guests in The Magic Kingdom.
  • Assist with crowd control during parades, fireworks displays, and other high-traffic situations, ensuring guest safety and enjoyment.

Barista

Starbucks
Birmingham, United States
08.2021 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized beverages, which improved sales.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques and customer service protocols.
  • Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.

Shift Leader

Animal Rescue Foundation
Mobile, United States
02.2017 - 07.2021
  • Supervised volunteers and cared for over 70 animals at a time while maintaining cleanliness standards
  • Observed animals' physical conditions, behavior, and food intake while managing specific diets and medications in consultation with veterinarians.
  • Enhanced animal care by implementing efficient daily routines and health checks for the shelter animals.

Receptionist

Pet Palace Resort
Auburn, AL
01.2021 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor of Arts - Political Science

University of Alabama At Birmingham
Birmingham, AL
04.2023

Skills

  • Ability to Multitask
  • Problem Solving
  • Fast Learner
  • Customer Service
  • Communication Skills
  • Leadership
  • Ability to Work Under Pressure
  • Adaptability
  • Communication
  • Teamwork
  • Public Speaking

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Main Street Daily Operations Cast Member

Walt Disney World Resort
04.2024 - Current

Barista

Starbucks
08.2021 - 03.2024

Receptionist

Pet Palace Resort
01.2021 - 05.2021

Shift Leader

Animal Rescue Foundation
02.2017 - 07.2021

Bachelor of Arts - Political Science

University of Alabama At Birmingham

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MAYA MELGAR