MAYA MELGAR
Winter Garden,FL
Summary
Enthusiastic and self-motivated individual, dedicated to providing excellent customer service. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions in fast-paced environments while maintaining a friendly and helpful demeanor.
Overview
7
7
years of professional experience
Work History
Main Street Daily Operations Cast Member
Walt Disney World Resort
04.2024 - Current
- Collaborate with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Support cast members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Assist in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Preserve the magic and storytelling of The Walt Disney World through every guest interaction.
- Assist guests with directions, merchandise queries, and general questions that encompass The Magic Kingdom through clear and helpful communication.
- Work as a part of a large team to ensure the safety and wellbeing of thousands of guests in The Magic Kingdom.
- Assist with crowd control during parades, fireworks displays, and other high-traffic situations, ensuring guest safety and enjoyment.
Barista
Starbucks
08.2021 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques and customer service protocols.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
Shift Leader
Animal Rescue Foundation
02.2017 - 07.2021
- Supervised volunteers and cared for over 70 animals at a time while maintaining cleanliness standards
- Observed animals' physical conditions, behavior, and food intake while managing specific diets and medications in consultation with veterinarians.
- Enhanced animal care by implementing efficient daily routines and health checks for the shelter animals.
Receptionist
Pet Palace Resort
01.2021 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Arts - Political Science
University of Alabama At Birmingham
Birmingham, AL04.2023
Skills
- Ability to Multitask
- Problem Solving
- Fast Learner
- Customer Service
- Communication Skills
- Leadership
- Ability to Work Under Pressure
- Adaptability
- Communication
- Teamwork
- Public Speaking
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Main Street Daily Operations Cast Member
Walt Disney World Resort
04.2024 - Current
Barista
Starbucks
08.2021 - 03.2024
Receptionist
Pet Palace Resort
01.2021 - 05.2021
Shift Leader
Animal Rescue Foundation
02.2017 - 07.2021
Bachelor of Arts - Political Science
University of Alabama At Birmingham