Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Maya Michel
Summary
Overview
5
years of professional experience
1
Certification
Work History
Milkstop Cafe
Server/Bartender/Trainer
08.2021 - 07.2024
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Two Brothers Brewing Co
Server/Hostess
08.2020 - 11.2021
Job overview
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Phat Phat
Server/Lead Hostess
09.2019 - 03.2020
Job overview
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Schaumburg High SchoolSchaumburg, IL
High School Diploma
05.2019
University Overview
Skills
- Order Management
- Guest Engagement
- Beverage Preparation
- Point of sale operation
Certification
Food Handlers Certification
BASSET Certification
Timeline
Server/Bartender/Trainer
Milkstop Cafe
08.2021 - 07.2024
Server/Hostess
Two Brothers Brewing Co
08.2020 - 11.2021
Server/Lead Hostess
Phat Phat
09.2019 - 03.2020
Schaumburg High School
High School Diploma
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