Summary
Overview
Work History
Education
Skills
Community Involvement
Honors & Recognition
Timeline
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Maya Mitchell

Rochester Hills,MI

Summary

Dynamic and customer driven professional with a knack for creating positive experiences in any type of work setting. Known for providing quality service, handling fast paced environments with ease, and solving problems on the fly. Skilled at greeting and assisting customers, managing orders and returns, maintaining organized waitlists, and ensuring a safe, welcoming space. A strong communicator who thrives under pressure, adapts quickly, and navigates tough situations with professionalism and confidence.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Home Depot
Rockford, IL
04.2023 - 09.2023

A customer focused role involving a variety of tasks to ensure a seamless shopping experience. Responsibilities include greeting customers, answering questions, and providing product information. Managed returns, processed orders and shipments, handled curbside pickups, and assisted with vehicle rentals. Ensured efficiency and customer satisfaction in all interactions.

Host

Texas Roadhouse
Shakopee, MN
02.2022 - 08.2022

Warmly greeted and welcomed guests upon arrival, ensuring a positive first impression. Managed seating arrangements efficiently by directing guests to the first available table. Maintained an accurate and organized waitlist to optimize table turnover and enhance the dining experience.

Building Supervisor

Shakopee High School
Shakopee, MN
06.2021 - 09.2021

Oversaw visitors and ensured a safe, orderly environment within the building. Provided assistance by answering questions and addressing concerns promptly. Utilized strong problem-solving skills, and quick thinking, to handle unexpected situations effectively. Managed interactions with difficult individuals while maintaining professionalism and composure.

Online Personal Shopper

Hy-Vee
Shakopee, MN
10.2020 - 07.2021

Provided exceptional customer service by assisting shoppers with their needs in a friendly, and efficient manner. Communicated effectively through live chat, phone calls, emails, and in-person interactions to ensure a seamless shopping experience. Handled order processing, deliveries, and returns, ensuring accuracy and customer satisfaction.

Education

Bachelor of Arts - Interdisciplinary

Oakland University
Rochester, MI
12-2025

Associate of Arts - Business

Rock Valley College
Rockford, IL
05-2024

Skills

  • Strong teamwork
  • Punctuality and reliability
  • Time management
  • Conflict resolution
  • Critical Thinking
  • Attention to Detail
  • Communication

Community Involvement

  • Golden Grizzlies Food Pantry
  • UWM Sports Complex Camp
  • Rockford Public Schools- High Five Friday's
  • Shakopee Diversity Alliance

Honors & Recognition

  • Region Four All-Tournament Team (2022-23)
  • Matched RVC Single-Game Assists Record (13) (2023-24)
  • Region Four Player of the Week (2023-24)
  • WBCA Two-Year All-American Honorable Mention (2023-24)
  • NJCAA Region 4 First Team & All-American Nomination (2023-24)
  • Top 40 JUCO All-Star Champion

Timeline

Customer Service Representative

Home Depot
04.2023 - 09.2023

Host

Texas Roadhouse
02.2022 - 08.2022

Building Supervisor

Shakopee High School
06.2021 - 09.2021

Online Personal Shopper

Hy-Vee
10.2020 - 07.2021

Bachelor of Arts - Interdisciplinary

Oakland University

Associate of Arts - Business

Rock Valley College
Maya Mitchell