Maya Mitchell
Columbus,GA
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Patient Communication Representative
Corro Health
02.2025 - Current
- Developed strong relationships with patients by demonstrating empathy, understanding, and active listening skills.
- Maintained patient confidentiality by adhering to HIPAA regulations and safeguarding sensitive medical information.
- Assisted patients with insurance verification and billing inquiries, ensuring accurate processing and timely resolution.
- Reduced wait times by implementing effective call management strategies such as prioritizing urgent matters while maintaining excellent service standards.
Healthcare Customer Service Representative
VIMO Get Insured
05.2024 - 02.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Medical Screener
Octapharma Plasma Center
02.2022 - 05.2024
- Registered new and current donors and conducted series of screening procedures to determine suitability for donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
Customer Service Representative
Cigna
06.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Tillinghurst Adult Education
Skills
- Attention to detail
- Data entry
- Documentation skills
- Multitasking
- Excellent communication
- Organizational skills
Timeline
Patient Communication Representative
Corro Health
02.2025 - Current
Healthcare Customer Service Representative
VIMO Get Insured
05.2024 - 02.2025
Medical Screener
Octapharma Plasma Center
02.2022 - 05.2024
Customer Service Representative
Cigna
06.2020 - 02.2022
GED -
Tillinghurst Adult Education
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