MAYA MNDAWENI

Managed client onboarding and account documentation, ensuring accuracy and regulatory compliance.

• Maintained detailed records of customer transactions, loan paperwork, and referrals using CRM and internal systems.
• Provided administrative support to management through daily reporting, scheduling client appointments, and coordinating team communications.
• Handled customer requests including loan payments, withdrawals, and account updates with precision and confidentiality.
• Partnered with Premier Bankers and Financial Advisors to support high-net-worth clients; increased branch referrals by 20% in Q4 2024 and Q1 2025.
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
• Perform operational duties such as balancing cash drawers, maintaining office supplies, and supporting audits.

• Supported 40+ clients per week through account maintenance, documentation processing, and administrative follow-ups.
• Exceeded sales goals by 300% in Q1 & Q2 2023 through proactive relationship management and accurate recordkeeping.
• Processed new account applications, verified identification documents, and maintained compliance with data privacy standards.
• Acted as Manager on Duty on Saturdays — responsible for opening/closing, approvals, and overseeing daily operations.
• Trained and coached team members on documentation accuracy and internal system usage.

• Supported store operations by maintaining inventory records, scheduling client makeovers, and processing daily sales reports.
• Boosted loyalty memberships by 30% through efficient customer data entry and follow-up.
• Consistently achieved weekly sales goals ranging from $5K—$10K while managing front desk responsibilities.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.