Maya Mondock
State College,PA
Summary
Dynamic professional with a proven track record in counseling and customer service, notably at Family Intervention And Crisis Services. Excelled in client advocacy and crisis intervention, enhancing client satisfaction and empowerment. Skilled in adolescent counseling and adept at conflict resolution, consistently achieving positive outcomes in challenging environments.
Overview
3
3
years of professional experience
Work History
In Home Counselor
Family Intervention And Crisis Services
05.2024 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Customer Service Coordinator
YMCA
08.2022 - 05.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Wellness Aide
Juniper Village At Brookline
05.2021 - 08.2021
- Facilitated nutrition needs for clients throughout the day
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Bachelor of Science - Rehabilitation And Human Services
The Pennsylvania State University
State College, PA08.2024
Skills
- Skilled in intake interviewing
- Counseling
- Building rapport
- Client Advocacy
- Crisis Intervention Techniques
- Adept at conflict resolution
Accomplishments
- Recipient of the Girl Scout Gold Award
Timeline
In Home Counselor
Family Intervention And Crisis Services
05.2024 - Current
Customer Service Coordinator
YMCA
08.2022 - 05.2023
Wellness Aide
Juniper Village At Brookline
05.2021 - 08.2021
Bachelor of Science - Rehabilitation And Human Services
The Pennsylvania State University
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