Summary
Overview
Work History
Education
Skills
Timeline
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Maya Moore

Dublin,OH

Summary

While working in restaurants and bars for the last 9 years, bartending is about 25% of what bartenders actually do. The getting to know people, making them smile, remembering small details about them that makes them feel special is what actually gets the job done and people coming back. The knowledge gained from working in customer service will help in any future endeavors.

Overview

7
7
years of professional experience

Work History

Bartender/Manager

Grandads Pizza & Pub
01.2021 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Planned and executed promotions and special events in close collaboration with management.

Bartender/Manager

Beef O Brady's
09.2017 - 01.2021
    • Supervised food presentation and plating to enhance visual appeal.
    • Monitored food preparation, production, and plating for quality control.
    • Planned and executed promotions and special events in close collaboration with management.
    • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
    • Trained new hires in food handling and safety protocols to boost knowledge and performance.
    • Obtained cash bank and stocked service bar to prepare for operation.
    • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

High School Diploma -

Hilliard Darby High School
Hilliard, OH
05.2015

Skills

  • Customer Engagement
  • Customer service expertise
  • Clear and effective communication
  • Complex Problem-Solving
  • Sales expertise
  • Customer Service
  • Highly reliable
  • Engaging personality
  • Organizational ability and time management
  • Problem-solving abilities
  • Attention to Detail

Timeline

Bartender/Manager

Grandads Pizza & Pub
01.2021 - Current

Bartender/Manager

Beef O Brady's
09.2017 - 01.2021

High School Diploma -

Hilliard Darby High School

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Maya Moore