Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maya Moreno

Chicago,IL

Summary

Insightful Human Resources professional assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Highly-effective in delivering successful strategies for maximizing employee retention and productivity. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

Overview

7
7
years of professional experience

Work History

Generalist - HR Services

Bally's Casino
10.2024 - 07.2025
  • Facilitated employee relations, benefits administration, and performance management initiatives to support workforce needs.
  • Collaborated with department leadership to implement training and policies to improve employee retention.
  • Collaborated with executive leadership to align HR goals with organizational objectives and business strategy.
  • Provided guidance to management on navigating complex employee issues, resulting in fewer legal disputes and grievances.
  • Led various union training programs for management to ensure they were equipped with the knowledge necessary to effectively enforce policies specific to their applicable contracts.
  • Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Handled complex union back payments through UKG systems with accuracy and professionalism.
  • Trained our HR team, providing personally created SOPs and guidance to ensure timely and accurate payroll processing.
  • Improved employee satisfaction by assisting with managing and coordinating all aspects of FMLA leave requests through Unum
  • Assisted employees in navigating the complex requirements of FMLA eligibility criteria, ensuring they receive appropriate support during their leave periods.

Human Resources Coordinator

Bally's Casino - Chicago
05.2023 - 10.2024
  • Assisted with casino's grand opening - worked with a team to hire 600+ employees
  • Assisted with recruitment process by posting job ads on Indeed and LinkedIn, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Reviewed and notarized applications for gaming licenses submitted to the Illinois Gaming Board with a complex understanding of arrest records, court, IRS, and residency documentation.
  • Detailed tracking of candidates during licensing process using calendar reminders and excel sheets. Delegating various application follow-up tasks as needed.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Developed comprehensive payroll and HRIS system training materials for management, assisting with the overall improvement of the payroll process.
  • Conduct new employee onboarding
  • Conduct orientation training for all incoming new hires.

General Merchandise Team Leader

Target
05.2022 - 05.2023
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Created a training guide for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Developed and promoted team members to team leaders throughout multiple districts
  • Skilled in visual merchandising. Set up displays throughout the store and maintained visual standards.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Maintained strong communication with other team leaders in regards to our team and their departments of the store.
  • Improved marketing to attract new customers and promote business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Human Resources Team Leader

Target
10.2020 - 04.2022
  • Administered employee benefits programs and assisted with open enrollment.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Created team member schedules prioritizing business needs while maintaining compliant with Chicago legislation laws.
  • Partnered with all team leaders to ascertain hiring needs and subsequently provide candidate recommendations.
  • Conducted performance reviews and provided feedback to team leaders on employee performance.
  • Utilized greenfield to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Developed and monitored employee recognition programs.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Created a routine and delegated tasks for a human resources expert who assisted in maintaining HR compliance

Human Resources Expert

Target
07.2018 - 09.2020
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Assisted the human resources team lead with employee disputes, disciplinary actions and other workplace issues.
  • Worked the human resource team lead to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Compiled and provided all team leads with HR reports in regards to team trainings, attendance, and meal compliance.
  • Assisted human resource team lead with the team schedule, editing as needed to maintain Chicago legislation laws.
  • Participated in job fairs to recruit new talent.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Helped employees register for benefits programs using online portals.
  • Answered and redirected incoming phone calls for office.

Education

High School Diploma -

Intrinsic Schools
Chicago, IL
06.2017

Skills

  • Merchandising Strategies
  • Customer Satisfaction
  • Logistics Evaluation
  • Processes and Procedures
  • Schedule Management
  • Coaching and Mentoring
  • Discretion and Confidentiality
  • Training development

Timeline

Generalist - HR Services

Bally's Casino
10.2024 - 07.2025

Human Resources Coordinator

Bally's Casino - Chicago
05.2023 - 10.2024

General Merchandise Team Leader

Target
05.2022 - 05.2023

Human Resources Team Leader

Target
10.2020 - 04.2022

Human Resources Expert

Target
07.2018 - 09.2020

High School Diploma -

Intrinsic Schools

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