Bilingual (English/Japanese) retail and operations professional with proven leadership abilities in supervising teams, managing inventory, and delivering exceptional customer service. Skilled in cash handling, staff coordination, and operational efficiency, with a strong track record of communication and teamwork.
Eager to bring nearly four years of Japanese market experience to lead the successful opening and day-to-day operations of Japan Mart’. Dynamic food and beverage professional with a proven track record at DoubleTree by Hilton LAX, excelling in customer service and team leadership. Skilled in video creation and editing, I enhance guest experiences while ensuring operational efficiency.
Recognized for attention to detail and effective communication, I consistently deliver exceptional service in high-pressure environments.
- Deliver exceptional food and beverage service in a fast-paced, high-volume hotel restaurant and lounge.
- Prepare and serve alcoholic and non-alcoholic beverages, ensuring consistency and quality standards are met.
- Manage both server and bartender duties during evening shifts often operating independently.
- Provide personalized guest experiences for business travelers, tourists, and event attendees.
- Maintain cleanliness, restock supplies, and process all payments accurately in compliance with hotel policies.
- Create promotional and commercial-style videos for hotel marketing and guest engagement.
- Oversee daily store operations, including opening and closing procedures, ensuring smooth workflow and customer satisfaction.
- Operate cash register, process transactions accurately, and provide friendly, attentive customer service.
- Manage inventory for multiple departments, including ordering and restocking confectionery, snacks, and other products.
- Create and arrange store displays, incorporating artwork and product presentation to boost sales.
- Conduct in-store promotions, including preparing and offering food samples to engage customers and increase product sales.
- Stock shelves and maintain organized backroom storage to ensure efficient product flow.
- Train and guide team members, fostering a positive, collaborative work environment.
- Recognized for strong communication and teamwork skills, contributing to high staff morale and operational efficiency.
I am passionate about providing excellent customer service and creating a welcoming store environment. I thrive in team settings, value strong communication, and I am eager to bring my experience at Nijiya Market into a leadership role.
I am very excited to embrace.
I am committed to making the grand opening and ongoing success of this new challenge for me.