Maya Muldrow
Charlotte,NC
Summary
Experienced sales representative with proven track record of increasing revenue and customer satisfaction through proactive account management strategies. Excels at developing and implementing sales plans to achieve targets and drive business growth. Adept at analyzing market trends and competitor activity to identify new business opportunities. Strong negotiation skills and ability to effectively resolve customer issues. Committed to delivering exceptional service and building long-term partnerships with clients. Hardworking employee enthusiastic about growing and opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Intern
MIDWEST AIDS TRAINING EDUCATION CENTER (MATEC)
Strategic Account Manager
Paycom
01.2024 - Current
- Leveraging technology to ensure they see a return on current and future investments
- Identifying and developing additional revenue opportunities to add to their portfolio
- Maximizing employee and client usage of Paycom solutions.
Account Manager 3
CivicPlus
04.2022 - 01.2023
- Develop and maintain relationships with existing clients
- Identify and pursue new business opportunities
- Negotiate contracts and pricing with clients
- Monitor client accounts and ensure customer satisfaction
- Prepare and present reports on account performance
- Analyze customer data to identify trends and opportunities
- Develop and implement strategies to increase customer loyalty
- Respond to customer inquiries and complaints
- Coordinate with other departments to ensure customer needs are met
- Manage customer accounts and billing
- Develop and implement customer service policies and procedures
Account Manager 2
CivicPlus
01.2022 - 03.2022
- Develop and maintain relationships with existing clients
- Identify and pursue new business opportunities
- Negotiate contracts and pricing with clients
- Monitor client accounts and ensure customer satisfaction
- Prepare and present reports on account performance
- Analyze customer data to identify trends and opportunities
- Develop and implement strategies to increase customer loyalty
- Respond to customer inquiries and complaints
- Coordinate with other departments to ensure customer needs are met
- Manage customer accounts and billing
- Develop and implement customer service policies and procedures
Account Manager
CivicPlus
07.2020 - 01.2022
- Organize and execute engagement plan for 5,000+ existing clients and 80+ leads in pipeline
- Work directly with SVP of Sales and Marketing to add value for customers and generate additional revenue
- Prepare quotes for clients daily; upsell special packages and maintain high levels of accuracy
- Resolve customer issues with product team to build and maintain strong relationships
- Interface with cross-functional departments to convert prospects, advocate for existing clients, and resolve customer concerns
- Exceeded average rates of $1.5K MRR by 167%; maintained average of $2.5K MRR in 2021
- Generated 26.12% total revenue in 2021, $30K of which generated through upselling
- Collaborate with manager on marketing initiatives, including development of email templates to be used for campaigns to upsell and retain clients
- Generated total of $525K as account manager and account executive
- Negotiated and prepared quotes, contacts, bids, and order forms
- Selected representative for annual CMA (City-County, Communications & Marketing Association)
- Achieved 100% of the $44,000 ARR quota in 2022
- Achieved 100% of the $11,100 ARR Q1 quota.
Account Executive
CivicPlus
01.2021 - 12.2021
- Communicated with 40 clients daily via email, phone, online presentations via screen-share
- Collaborated with key personnel to determine business opportunities by understanding prospect needs in preparation for sales discussions
- Drove revenue increase through delivering excellent account service and recommending new products
- Interacted with prospects daily and understood needs to recommend appropriate products and solutions to meet individual needs; garnered $13K
- Interfaced with clients to articulate product and service solutions
- Prepared quotes for potential clients, upsold special packages, and maintained high levels of accuracy.
Sales Development Representative
CivicPlus
05.2018 - 12.2019
- Identified and prospected potential customers daily through emailing, cold calling, and generating 4-5 leads daily
- Executed 70+ cold calls to potential customers each day to potential clients each month
- Interacted with prospects daily and understood needs to recommend appropriate products and solutions to meet individual needs.
Education
BACHELOR OF SCIENCE - Health Promotion And Education
University of Cincinnati
Cincinnati, OHSkills
- Lead Generation
- Customer Relationship Management
- Account Planning
- Presentation Skills
- Pipeline Management
- Needs Assessments
- Collaboration
- Adaptability
- Product Demonstrations
- Retention Strategies
Websites
Timeline
Strategic Account Manager
Paycom
01.2024 - Current
Account Manager 3
CivicPlus
04.2022 - 01.2023
Account Manager 2
CivicPlus
01.2022 - 03.2022
Account Executive
CivicPlus
01.2021 - 12.2021
Account Manager
CivicPlus
07.2020 - 01.2022
Sales Development Representative
CivicPlus
05.2018 - 12.2019
Intern
MIDWEST AIDS TRAINING EDUCATION CENTER (MATEC)
BACHELOR OF SCIENCE - Health Promotion And Education
University of Cincinnati
Similar Profiles
Sherry StevensonSherry Stevenson
Custodian at Dal Rogers Training Center, Tinker AFB/Midwest City, OKCustodian at Dal Rogers Training Center, Tinker AFB/Midwest City, OK
Gregory VillaGregory Villa
Maintenance Technician/Ice Rink Resurfacer at Midwest Training & Ice CenterMaintenance Technician/Ice Rink Resurfacer at Midwest Training & Ice Center
DESTINY LANHAMDESTINY LANHAM
Office Manager at Midwest Hearing AidsOffice Manager at Midwest Hearing Aids