MAYA MURCHISON
Gambrills,US
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
restaurant server
Green Turtle Bar And Grill
Crofton, MD
05.2024 - Current
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Recorded orders accurately into the Point of Sale system.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Followed up on guest requests in a timely manner.
- Assisted other servers as needed during peak hours or special events.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Monitored inventory levels of all products used in restaurants operations.
- Communicated effectively with kitchen staff regarding order status updates.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Complied with safety procedures when handling food items or cleaning materials.
Cashier
Food Lion
Odenton, MD
05.2023 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
Restaurant Hostess
gallionos
Gambrills, MD
12.2021 - 08.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
Cashier/Retail Sales Associate
Hallmark Gold Crown
Gambrills, MD
08.2021 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier/Restaurant Server
Newk's Eatery
Gambrills, MD
05.2019 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Sales Associate
Rosie's Posies
Crownsville, MD
08.2018 - 10.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
Education
BBA - International Business Management
East Tennessee State University
Johnson City, TN05-2027
Skills
- Dining area maintenance
- Table management
- Food and beverage pairings
- Order Taking
- Register operation
- Daily specials memorization
- Point of Sale (POS) system operations
- Menu Memorization
- Drink Preparation
- Developing campaigns
- Google Analytics
- Social Media Marketing
- Planning events
- Performance Optimization
Affiliations
- excersizing (weightlifting/running/hiking)
- painting/ drawing
- watching movies
- learning about animals and environment
Certification
- cpr certified
- drivers license
Languages
English
Native/ Bilingual
German
Limited
Chinese/ mandarin
Limited
Maya Murchison
I’m a student at East Tennessee State University, majoring in International Business with a minor in Digital Marketing. Through my studies, I’ve gained strong analytical skills, a global perspective, and experience with digital marketing strategies, market analysis, and cross-cultural communication. I’m eager to apply my academic knowledge and hands-on experience in a business setting, where I can contribute to a team and help drive business growth and marketing efforts.
Timeline
restaurant server
Green Turtle Bar And Grill
05.2024 - Current
Cashier
Food Lion
05.2023 - 12.2023
Restaurant Hostess
gallionos
12.2021 - 08.2022
Cashier/Retail Sales Associate
Hallmark Gold Crown
08.2021 - 12.2021
Cashier/Restaurant Server
Newk's Eatery
05.2019 - 07.2021
Sales Associate
Rosie's Posies
08.2018 - 10.2019
- cpr certified
- drivers license
BBA - International Business Management
East Tennessee State University
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