Maya Nelson
Brooklyn,United States
Summary
Skilled administrative professional with over 6 years of experience in both sales and customer service. Experienced in building relationships with customers, identifying customer needs, and providing personalized customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Fig-1
05.2021 - 11.2023
- Assisted customers with skincare routines
- Engaged in content creation for social media page
- Managed emails and returns through Shopify
- Implemented ideas to boost engagement.
Front Desk Receptionist
Union Derm
09.2018 - 03.2020
- Opened and closed the practice, maintained a clean & organized environment
- Monitored inventory of retail products and restocked shelves as needed
- Greeted guests at front desk while managing check-in processes to ensure seamless experiences during their visits.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Luxury Sales Associate
The TOT (Holiday Pop-Up Shop)
09.2018 - 01.2019
- Developed strong client relationships resulting in repeat business and increased sales
- Coordinated and executed successful in-store events to drive sales and increase brand awareness
- Assigned to monitor product availability on a weekly basis - ensured that all items were always stocked up
- Answered phones, replied to emails, kept the work space tidy at all times.
Education
Retail Merchandising -
Kingsborough Community College
06.2014
Skills
- Adaptability
- Time Management and Punctuality
- Fast Learner with ability to Multitask
- Customer Service
- Able to Work Under Pressure
- Proper communication Skills
- Upselling
- Slack
- Zoom
- Zebdesk
- Google Meet
References
Joanne Vargas, Manager at Fig-1 Beauty Co., (917) 691-9778
Certification
Salon & Spa Management certificate given by Atelier Esthetique - 2016
Timeline
Customer Service Agent
Fig-1
05.2021 - 11.2023
Front Desk Receptionist
Union Derm
09.2018 - 03.2020
Luxury Sales Associate
The TOT (Holiday Pop-Up Shop)
09.2018 - 01.2019
Retail Merchandising -
Kingsborough Community College
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