MAYA NEUMANN
Nashville,TN
Summary
Professional with extensive experience supporting high-level offices, drafting policy-focused content, and managing fast-moving initiatives. A natural leader with strong organizational instincts, skilled in coordinating people, projects, and timelines with precision. Recognized for strong direction, overseeing complex workloads, and ensuring flawless execution under pressure. Brings a creative, story-driven approach to messaging and public engagement, elevating organizational communication with clarity, precision, and impact.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
For Express, Madewell, Jo Malone London
New York + Nashville
05.2022 - Current
- Directed daily operations and led teams, demonstrating independent leadership and multitasking under high-volume conditions.
- Developed internal communications, training materials, and operational documentation.
- Balanced competing priorities efficiently while maintaining high standards of execution.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Assessed operational efficiency of the store's departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Legislative Office Manager
New York State Senate
New York, New York
12.2018 - 06.2023
- Drafted and distributed press releases, statements, speeches, talking points, and newsletters aligned with legislative priorities.
- Developed content for social media channels, amplifying key initiatives and constituent engagement.
- Coordinated press conferences and interviews, ensuring consistent, strategic messaging.
- Maintained ongoing communications with journalists, editors, and media outlets.
- Produced high-volume written materials under tight deadlines with accuracy and attention to detail.
- Created press releases and media advisories to inform the public about legislative updates.
- Oversaw the production of newsletters and informational materials for community distribution.
- Facilitated media relations by responding to inquiries and arranging interviews with officials.
- Maintained a database of contacts within the organization's network for future outreach purposes.
- Directed internal communications campaigns to ensure staff are informed about changes in policy or procedures.
- Managed social media accounts by creating content that is relevant to target audiences.
Assistant Communications Director / Legislative Aide
New York State Assembly
Albany, NY
12.2018 - 06.2023
- Served two years under the Chair of the Puerto Rican/Hispanic Task Force, producing speeches, press releases, talking points, and newsletters.
- Maintained media outreach and promoted legislative initiatives across local and regional press.
- Prepared rapid-response messaging and internal briefings to support member engagement in legislative and community events.
- Drafted constituent correspondence, statements, and policy summaries.
- Managed scheduling, events, and community engagement, ensuring seamless office operations.
- Developed communication strategies for legislative initiatives and public outreach efforts.
- Collaborated with staff to prepare briefing materials for upcoming committee meetings.
- Managed constituent inquiries and provided timely responses to concerns raised.
- Maintained records of legislative activities and tracked bill progress through sessions.
- Prepared summaries of legislative bills for public distribution and internal use.
- Provided administrative support to lawmakers including scheduling appointments, organizing files, and managing office correspondence.
- Handled phone calls, visitors and professional correspondence for multiple staff members and departments.
- Coordinated with lobbyists, constituents, government agencies, political organizations, and others on behalf of legislators.
- Attended various committee meetings and hearings and acted as liaison with committee and agency staff.
Education
Bachelor of Science - Theology And Apologetics
Biola University
La Mirada, CA06-2029
Certificate - Christian Ministry
Liberty University
12-2026
Some College (No Degree) - Digital Communications and Media
University At Albany (SUNY)
Albany, NYLanguages
Spanish
Full Professional
Mandarin
Elementary
Timeline
Assistant Store Manager
For Express, Madewell, Jo Malone London
05.2022 - Current
Assistant Communications Director / Legislative Aide
New York State Assembly
12.2018 - 06.2023
Legislative Office Manager
New York State Senate
12.2018 - 06.2023
Bachelor of Science - Theology And Apologetics
Biola University
Certificate - Christian Ministry
Liberty University
Some College (No Degree) - Digital Communications and Media
University At Albany (SUNY)