Maya Osterhaus
Monticello,IA
Summary
Dynamic professional, skilled in policy analysis, and patient assistance. Proven ability to foster collaboration and excel in creating supportive environments, while maintaining exceptional communication and interpersonal skills. Trained in cultural sensitivity and data analysis, committed to improving client outcomes and organizational effectiveness, and coordinating services to enhance client well-being.
Overview
5
5
years of professional experience
Work History
Graduate Capstone
Patricia A. Tomson Center for Violence Prevention
Cedar Falls, IA
06.2025 - Current
- Conducted an analysis of major industries in the workforce that employ youth in Iowa.
- Compiled human relations data on policies specific to addressing teen dating violence for youth employees.
- Identified gaps in policies in the workforce sectors regarding teen dating violence.
- Found best practice policies that offer potential intervention and prevention strategies based on evidence-based practices in the workforce.
Experience Specialist
UnityPoint Clinic - Finley Hospital
Dubuque, IA
07.2024 - Current
- Collaborated with, and reported patient and family concerns to appropriate team members as needed, and assisted with the resolution of concerns.
- Answered telephone calls in a clear, courteous, caring, calm, and professional manner. Screened calls by urgency, and routed calls promptly, accurately, and professionally to the appropriate party.
- Made, canceled, and rescheduled patient appointments, maintaining the appointment schedule according to office procedures.
- Gathered, verified, and entered demographic and insurance information on new and established patients, necessary for the completion of the electronic health record and insurance claim processing at each patient visit on the patient accounting system.
- Performed other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office
Medical Social Worker
UnityPoint Health - Allen Hospital
Waterloo, IA
06.2023 - 06.2024
- Functioned as a member of the medical hospital treatments team, collaborated with other professionals to ensure comprehensive care for clients, and was professionally responsible for intervention in discharge planning.
- Counseled, provided emotional support, and attempted to alleviate anxieties to patients and families.
- Established effective working relationships with skilled care facilities and other agencies to coordinate services for the best interest of the client.
- Developed relationships with clients to ensure their well-being and safety.
- Maintained accurate records regarding client contact information, assessment results and treatment plan objectives.
Student Intern
Saint Francis Center
Denver, CO
01.2023 - 04.2023
- Made referrals to utilize community resources for client's needs.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Maintained accurate records and documented client data in company database, the Homeless Management Information System (HMIS).
- Assisted clients with day-to-day needs, such as creating appointments with the DMV, providing hygiene products, sorting and distributing mail, and resource navigation.
- Received various trainings, including Informed and Compassionate Interactions with People Experiencing Homelessness, Trauma Informed Practices, and Justice/DEI.
Retail Sales Associate
Baseballism
Dyersville, IA
04.2020 - 08.2022
- Created a fun and energetic atmosphere with customers and staff.
- Opened and closed store independently.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked closely with store manager to solve problems and handled customer concerns.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Student Intern
Shady Rest Care Center
Cascade, IA
08.2020 - 09.2020
- Gained knowledge of long-term care facility regulations, payer sources, person-centered care, and overall day-to-day operations.
- Obtained certification on Dependent Adult Abuse Mandatory Reporting by Iowa Department of Human Services.
- Completed Centers for Medicare and Medicaid Services Hand-in-Hand Dementia training program.
- Shadowed department heads including administration, nursing, and social services.
- Increased understanding of social worker’s role in a long-term care setting including conducting assessments, meeting psychosocial needs, interacting with families and residents, and applying NASW Code of Ethics.
Education
Master's - Public Policy
University of Northern Iowa
Cedar Falls, IA05-2025
Bachelor of Arts - Social Work, Counseling
Luther College
Decorah, IA05.2023
Skills
- Trained and certified in dependent adult abuse mandatory reporting
- Trained in working with people who have dementia
- Strong communication and interpersonal skills
- Trained and certified in Counseling on Access to Lethal Means (CALM)
- Experience in R for data analysis, statistical modeling, and data visualization
- Trained in cultural sensitivity
- Active listening
- Teamwork and collaboration
- Sales expertise
- Cash register operation
- Exceptional customer service
- Coordinating services
- Managing records
- Family Support
- Patient assistance
- Discharge planning
- Gathering referrals
- Policy analysis
- Program evaluation
- Clerical support
- Information protection
- Schedule management
- Front desk operations
Additional Information
- Activities: Luther College Social Work Association, Luther College Tau Delta Gamma Sorority Sister Relation’s Chair, Luther College Norse Against Sexual Assault, and Luther College PRIDE
- Volunteer experience with the Dyersville Progress Adult Team at Special Olympics Iowa
- Member of Alpha Delta Chi chapter of Pi Sigma Alpha National Political Science Honor Society
Timeline
Graduate Capstone
Patricia A. Tomson Center for Violence Prevention
06.2025 - Current
Experience Specialist
UnityPoint Clinic - Finley Hospital
07.2024 - Current
Medical Social Worker
UnityPoint Health - Allen Hospital
06.2023 - 06.2024
Student Intern
Saint Francis Center
01.2023 - 04.2023
Student Intern
Shady Rest Care Center
08.2020 - 09.2020
Retail Sales Associate
Baseballism
04.2020 - 08.2022
Master's - Public Policy
University of Northern Iowa
Bachelor of Arts - Social Work, Counseling
Luther College
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