Maya Owen

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Operated cash registers to process payments for goods and services.
• Processed credit card transactions accurately and efficiently.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Prepared sales slips or sales contracts as needed to complete customer purchases.
• Monitored stock levels to ensure availability of products.
• Managed purchase orders with vendors to maintain optimal stock levels.
• Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
• Swept and mopped floors throughout the office building.
• Vacuumed carpets in all areas of the office.
• Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
• Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
• Replenished paper towels and toilet tissue as needed.

My job responsibilities include but are not limited to:

• Assisted with weekly banking deposits
• Managed all aspects of catering needs for special events hosted by the organization.
• Oversaw inventory control processes ensuring availability of supplies at all times.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
• Made travel arrangements to provide executives seamless and travel policy-approved business trips.
• Managed daily invoices, reports and proposals.
• Developed effective filing systems for easy retrieval of information when needed.
• Monitored incoming emails and responded accordingly in a timely manner.
• Assisted in developing policies and procedures pertaining to office administration matters.
• Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
• Conducted research on various topics as requested by executives or senior management personnel.
• Performed data entry tasks into various software programs including MS Excel spreadsheets.
• Assisted in organizing conferences, seminars and other events as directed by the executives.
• Conducted research and collected and analyzed data to prepare reports and documents.
• Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
• Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
• Leveraged word processing software to create proposals, letters and memos.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Facilitated communications by forwarding emails, transferring calls and filing documents.
• Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
• Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
• Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
• Executed special objectives and projects in response to executive team and board member requests.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Processed payroll accurately ensuring all employees were paid on time.
• Organized company events including holiday parties, team building activities .
• Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
• Organized trade shows and conferences to promote products or services.
• Prepared and promptly sent proposals, contracts and correspondence to facilitate sales process.
• Developed event themes and concepts to ensure successful execution of events.
• Created, maintained and updated databases of clients' information for easy access.

My job responsibilities include:

• My job is all-encompassing, and I am a very flexible asset to my company.
• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Set up and activated customer accounts.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Swept and mopped floors, vacuumed carpets, and dusted surfaces.
• Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
• Emptied wastebaskets and replaced liners.
• Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
• Ran errands to pick up production supplies, food, equipment and props.
• Developed and implemented effective inventory control systems.
• Monitored stock levels to ensure availability of products.
• Developed and maintained a comprehensive database of vendors to ensure timely delivery of products and services.

My job responsibilities included:

• Planned delivery routing, team workflows and promotional initiatives.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Addressed customer concerns with suitable solutions.
• Oversaw financial management, budget management, accounting and payroll activities.
• Connected with clients and developed strategies to achieve sales and customer service goals.

• Swept, mopped, vacuumed and polished floors of all types.
• Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
• Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
• Emptied wastebaskets and replaced liners.
• Organized closets according to customer specifications.
• Sanitized doorknobs, light switches and other frequently touched surfaces.
• Transported trash bags to designated outdoor receptacles for disposal.
• Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
• Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
• Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
• Cleaned homes following specific and detailed protocols and requests.
• Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
• Coordinated home cleaning schedule based on client availability and realistic time constraints.
• Laundered sheets and other bedding, made beds and fluffed pillows.
• Interacted pleasantly with clients and guests when performing daily duties.
• Employed deep-cleaning techniques for areas in need of additional sanitation.