Maya Pegg

• Cash checks, process money transfers, bill payments, and money orders, deposit money onto bank cards, and withdraw money from bank cards.
• Assist customers with returns, refunds, and resolving transaction issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Trained new associates in company policies and procedures, fostering a supportive work environment.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.

-Prep orders that were picked to either have delivered out to people's car, or at home. We had to make sure there are no items missing for customer satisfaction.

-Shop for the orders for customers, ensuring that all products are in shape and presentable enough to sell to somebody.

-Handle customer complaints in a timely and professional manner, so that the issue can be solved effectively.

- Make sure all delivery orders are handled with care and correct as we need to make sure the customers are getting what they paid for, service wise as well.

*Ring up customers for their food ensuring 100% accuracy

* Prep the bakery, make sure to keep a clean presentable environment for customers.

* Make rounds in the dining room ensuring that there are utensils, straws, lids for drinks, napkins, etc. All handcrafted juices and teas are filled. Clean up tables that are messy, sweep places with any crumbs so that it is a nice clean environment for people to eat in.

* Take out curbside orders to peoples car, ensuring all items are in the bag & everything is done neatly.

* As a closer, packing up all the breads, pastries, cookies etc. to be donated. Making sure Everything is clean and in place the morning people.

* While working in drive-through, we needed to listen to our customers while ordering and ensure that people's orders are correct and there is nothing missing .

- While working salads and sandwiches, we made sure that we were reading the screen correctly to provide the correct food to the customers. Especially looking out for any type of allergies, they might have to avoid cross-contamination.