Maya Pilot
Dallas
Summary
Customer-focused banking and client service professional with 5+ years of experience in customer support, consumer lending, and banking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
Aviation Training (CAE)
11.2024 - Current
- Supported 70+ clients daily with documentation, background checks, and TSA/FAA compliance.
- Coordinated logistics for internal training sessions, increasing employee preparedness and reducing onboarding errors.
- Recognized for accuracy and professionalism during high-stakes client audits.
Fraud & Dispute Analyst / Digital Banker
US Bank
11.2022 - 10.2023
- Investigated 100+ fraud and dispute claims per month, successfully recovering client funds and reducing loss exposure.
- Guided customers through online banking platforms, boosting digital adoption.
- Consistently exceeded customer satisfaction targets (CSAT score average: 95%+).
Assistant Branch Manager
Regional Finance
10.2020 - 11.2021
- Managed consumer loan applications, conducted credit analysis using DTI metrics, and approved funding within compliance.
- Trained and coached a team of 5 staff on upselling techniques, contributing to a 15% increase in loan volume.
- Reduced delinquency rate by 12% through proactive outreach and recovery strategies.
Education
Associate of Applied Science - Banking and Financial Services
Collin College
McKinney, TX05.2027
Skills
- Retail & Digital Banking
- Fraud & Dispute Investigation
- Consumer Lending & DTI Analysis
- CRM & Case Management Tools
- Payment Processing & Collections
- Compliance (TSA, FAA, Banking Regs)
- Customer Satisfaction & Retention
- Microsoft Office Suite
Certification
- CNP - Certified Notary Public
Timeline
Client Service Representative
Aviation Training (CAE)
11.2024 - Current
Fraud & Dispute Analyst / Digital Banker
US Bank
11.2022 - 10.2023
Assistant Branch Manager
Regional Finance
10.2020 - 11.2021
Associate of Applied Science - Banking and Financial Services
Collin College