Maya Pilot
Dallas
Summary
Customer-focused banking and client service professional with 5+ years of experience in customer support, consumer lending, and banking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
Aviation Training (CAE)
11.2024 - Current
- Supported 70+ clients daily with documentation, background checks, and TSA/FAA compliance.
- Coordinated logistics for internal training sessions, increasing employee preparedness and reducing onboarding errors.
- Recognized for accuracy and professionalism during high-stakes client audits.
Fraud & Dispute Analyst / Digital Banker
US Bank
11.2022 - 10.2023
- Investigated 100+ fraud and dispute claims per month, successfully recovering client funds and reducing loss exposure.
- Guided customers through online banking platforms, boosting digital adoption.
- Consistently exceeded customer satisfaction targets (CSAT score average: 95%+).
Assistant Branch Manager
Regional Finance
10.2020 - 11.2021
- Managed consumer loan applications, conducted credit analysis using DTI metrics, and approved funding within compliance.
- Trained and coached a team of 5 staff on upselling techniques, contributing to a 15% increase in loan volume.
- Reduced delinquency rate by 12% through proactive outreach and recovery strategies.
Education
Associate of Applied Science - Banking and Financial Services
Collin College
McKinney, TX05.2027
Skills
- Retail & Digital Banking
- Fraud & Dispute Investigation
- Consumer Lending & DTI Analysis
- CRM & Case Management Tools
- Payment Processing & Collections
- Compliance (TSA, FAA, Banking Regs)
- Customer Satisfaction & Retention
- Microsoft Office Suite
Certification
- CNP - Certified Notary Public
Timeline
Client Service Representative
Aviation Training (CAE)
11.2024 - Current
Fraud & Dispute Analyst / Digital Banker
US Bank
11.2022 - 10.2023
Assistant Branch Manager
Regional Finance
10.2020 - 11.2021
Associate of Applied Science - Banking and Financial Services
Collin College
Similar Profiles
Michael CrickmoreMichael Crickmore
Aircraft Technician at CAEAircraft Technician at CAE
Kavya AHKavya AH
Human Resources Generalist at CAEHuman Resources Generalist at CAE
Kristina M. IrvingKristina M. Irving
Safety Professional at CAESafety Professional at CAE
Aisha Madeen KaliaAisha Madeen Kalia
Associate Technical Recruiter at Motive (Formerly KeepTruckin)Associate Technical Recruiter at Motive (Formerly KeepTruckin)
Cameron LeeCameron Lee
Usher/Ticket Taker at Dallas Summer MusicalsUsher/Ticket Taker at Dallas Summer Musicals