Maya Pilot
Dallas
Summary
Customer-focused banking and client service professional with 5+ years of experience in customer support, consumer lending, and banking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
Aviation Training (CAE)
11.2024 - Current
- Supported 70+ clients daily with documentation, background checks, and TSA/FAA compliance.
- Coordinated logistics for internal training sessions, increasing employee preparedness and reducing onboarding errors.
- Recognized for accuracy and professionalism during high-stakes client audits.
Fraud & Dispute Analyst / Digital Banker
US Bank
11.2022 - 10.2023
- Investigated 100+ fraud and dispute claims per month, successfully recovering client funds and reducing loss exposure.
- Guided customers through online banking platforms, boosting digital adoption.
- Consistently exceeded customer satisfaction targets (CSAT score average: 95%+).
Assistant Branch Manager
Regional Finance
10.2020 - 11.2021
- Managed consumer loan applications, conducted credit analysis using DTI metrics, and approved funding within compliance.
- Trained and coached a team of 5 staff on upselling techniques, contributing to a 15% increase in loan volume.
- Reduced delinquency rate by 12% through proactive outreach and recovery strategies.
Education
Associate of Applied Science - Banking and Financial Services
Collin College
McKinney, TX05.2027
Skills
- Retail & Digital Banking
- Fraud & Dispute Investigation
- Consumer Lending & DTI Analysis
- CRM & Case Management Tools
- Payment Processing & Collections
- Compliance (TSA, FAA, Banking Regs)
- Customer Satisfaction & Retention
- Microsoft Office Suite
Certification
- CNP - Certified Notary Public
Timeline
Client Service Representative
Aviation Training (CAE)
11.2024 - Current
Fraud & Dispute Analyst / Digital Banker
US Bank
11.2022 - 10.2023
Assistant Branch Manager
Regional Finance
10.2020 - 11.2021
Associate of Applied Science - Banking and Financial Services
Collin College
Similar Profiles
Ronald FortRonald Fort
Simulator Technician IV at CAESimulator Technician IV at CAE
Sean LyonSean Lyon
Standardization Flight Instructor at CAEStandardization Flight Instructor at CAE
Bishop RICHARDSONBishop RICHARDSON
Supporting Crew Member Phenom 300/100 at CAESupporting Crew Member Phenom 300/100 at CAE
Courtney OchoaCourtney Ochoa
Clinical-Surgical Asst. at Help Spay Neuter ClinicClinical-Surgical Asst. at Help Spay Neuter Clinic
Chanel LockhartChanel Lockhart
Certified Nursing Assistant at Village of Lake HighlandsCertified Nursing Assistant at Village of Lake Highlands