Maya Popel

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Kept accounts in balance and ran daily reports to verify totals.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
• Resolved guest complaints with effective problem-solving, improving overall guest experience.
• Streamlined check-in and check-out processes for increased efficiency.

• Contributed to a reduction in product defects through meticulous attention to detail during the assembly process.
• Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
• Enhanced product quality by assembling medical devices with precision and adherence to strict guidelines.
• Followed detailed assembly instructions, processes, and procedures.
• Verified specifications by measuring completed components.
• Collaborated cross-functionally with departments such as Quality Assurance and Engineering to ensure successful completion of projects within specified timelines.
• Visually inspected devices for defects and placed defective items into reject bin.
• Followed detailed assembly instructions, processes, and procedures at Terumo.

Oversaw operations in the accessories section.

Consistently achieved high performance in sales.

Facilitated guests with purchases and established new lines of credit for Nordstrom.

Developed a returning clientele and became a stylist.