Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maya Proa-Gainsburg

Brooklyn

Summary

Dedicated and results-oriented customer service professional with 6 years of experience in handling diverse customer needs. Adept at multitasking in fast-paced environments, and committed to upholding company standards of excellence. Strong Communicator with a keen ability to empathize with customers and exceed their expectations.

Overview

6
6
years of professional experience

Work History

Crew Member

Trader Joe's
07.2022 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Food Runner/Server

Fire Fish Grill
05.2021 - 04.2022


  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Team Member

Blaze Pizza
03.2021 - 08.2021
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Demonstrated expertise in various pizza-making techniques, including hand-stretching dough and using a wood-fired oven for authentic taste.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.

Supervisor

Woodies Cafe
07.2020 - 04.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.

Sales Associate

Ace Hardware
04.2020 - 01.2021
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Increased hardware sales by providing exceptional customer service and demonstrating product features.
  • Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.

Amusement Ride Operator

Santa Cruz Beach Boardwalk
06.2018 - 10.2020
  • Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
  • Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
  • Assisted in the training of new ride operators, sharing knowledge on proper ride operation and safety procedures.
  • Handled emergency situations calmly, following established protocols to ensure guest safety at all times.

Education

High School Diploma -

Santa Cruz High School
Santa Cruz, CA
06.2020

Skills

  • Exceptional communication skills
  • Strong interpersonal skills
  • Problem-solving abilities
  • Conflict resolution
  • Adaptability
  • Attention to detail

Timeline

Crew Member

Trader Joe's
07.2022 - Current

Food Runner/Server

Fire Fish Grill
05.2021 - 04.2022

Team Member

Blaze Pizza
03.2021 - 08.2021

Supervisor

Woodies Cafe
07.2020 - 04.2021

Sales Associate

Ace Hardware
04.2020 - 01.2021

Amusement Ride Operator

Santa Cruz Beach Boardwalk
06.2018 - 10.2020

High School Diploma -

Santa Cruz High School

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Maya Proa-Gainsburg