Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Maya Puleo

Grand Ledge,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Maru Sushi & Grill
Lansing, MI
03.2024 - Current
  • Provide excellent customer service to ensure satisfaction.
  • Maintain knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Respond efficiently to guest inquiries and complaints in a professional manner.
  • Ensure that each guest was served courteously, quickly, and efficiently.
  • Handle money transactions accurately while following company procedures for handling cash payments.
  • Follow health safety guidelines when preparing and serving food products.
  • Provide exceptional service to high volume of daily customers.

Server/Bartender/Key

Outback Steakhouse
Lansing, USA
12.2016 - Current
  • Provide excellent customer service to ensure satisfaction.
  • Assist in training new servers.
  • Monitor dining room for cleanliness and proper set-up at all times.
  • Resolve customer complaints in a professional manner to maintain positive relationships with guests.
  • Provide exceptional customer service by anticipating guest needs before they arise.
  • Maintain knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Ensure that each guest was served courteously, quickly, and efficiently.
  • Handle money transactions accurately while following company procedures for handling cash payments.
  • Follow health safety guidelines when preparing and serving food products.
  • Provide exceptional service to high volume of daily customers

Personal Lines Insurance Agent/ Office Manager

Doty Agency
Grand Ledge, USA
01.2021 - 01.2022
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Organized company events including holiday parties, team building activities .
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted in the development of new business opportunities by preparing proposals, presentations, and quotes.

Team Leader/ Marketing Associate

Rhythm Events
Lansing, USA
11.2016 - 05.2017
  • Supervised administrative staff of 10 employees
  • Managed office budget and expenses
  • Coordinated office moves and renovations
  • Developed and implemented office policies and procedures
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Developed and implemented marketing campaigns to increase product awareness.
  • Organized events to promote products and services at trade shows and conventions.

Receptionist

Massage Envy
Jacksonville, FL
11.2014 - 11.2015
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Maintained accurate records of patient appointments in computer system.

Education

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
05.2014

Some College (No Degree) - Business Administration

Lansing Community College
Lansing, MI

Skills

  • Employee Relations
  • Operations Management
  • Employee Scheduling
  • Team leadership strength
  • Training and development skill
  • Customer Engagement
  • Honed marketing skills
  • Food Service Background
  • Organization and prioritization
  • Supervisory skills
  • Stable work history

Certification

  • CPR and First Aid Certification

References

References available upon request.

Timeline

Server

Maru Sushi & Grill
03.2024 - Current

Personal Lines Insurance Agent/ Office Manager

Doty Agency
01.2021 - 01.2022

Server/Bartender/Key

Outback Steakhouse
12.2016 - Current

Team Leader/ Marketing Associate

Rhythm Events
11.2016 - 05.2017

Receptionist

Massage Envy
11.2014 - 11.2015

High School Diploma -

Grand Ledge High School

Some College (No Degree) - Business Administration

Lansing Community College

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Maya Puleo