Maya Rampa
Englewood,CO
Summary
Recent college graduate with a solid foundation in biology from the University of Colorado Denver and two years of hands-on experience in biochemical research, I am enthusiastic about the opportunity to contribute a new team that is passionate about improving patient care and striving for enhancing clinical treatments. During my recent role in biochemical research, I have honed my skills in advanced laboratory techniques, PCR, and mass spectrometry. I am eager to bring my expertise in laboratory techniques and my strengths as a self-motivated and attentive individual to your team. I am excited about the possibility of contributing to your projects and further developing my skills under the guidance of an esteemed staff.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Denver Dermatology Center
12.2023 - Current
- Reviewing patient’s medical history.
- Recording patient vital signs, height, and weight.
- Preparing and collecting lab specimens for testing.
- Providing follow-up consultations to patients.
- Assisting dermatologists during physical examinations.
- Documenting physical examination findings.
- Ensuring all supplies, exam rooms, and treatment rooms are properly sanitized and stocked.
- Assisting MD's, PA's, and patients with procedures.
- Administering injections as specified by the dermatologist.
- Preparing patients for surgical procedures, including skin tag removal, excisions, chemical peels, and biopsies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisting dermatologists with cosmetic procedures, including laser treatment, and Botox.
- Handing tools and equipment to the dermatologist during surgeries and procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Admissions Specialist II
DaVita
03.2022 - 01.2023
- Monitored and coordinate timely admission-decisions and admissions of new and established dialysis patients to promote safe and appropriate admissions while maximizing Davita clinic capacity.
- Obtained insurance information and any other information needed, process payments for copays & facilitate signing of consents.
- Answered multi-line phones and direct caller to the appropriate party or handle the caller's needs directly, demonstrating courteous and professional communication and prioritizing confidentiality.
- Served as admissions liaison between all stakeholders to facilitate efficient, professional communication and problem-solving activities.
- Acquired pre-authorization and collect insurance information, including verifying Medicaid Eligibility.
- Provided accurate and detailed billing information in EMR, to include documenting primary and secondary insurance information.
- Scheduled transport for new clients, if needed.
- Assemble client's chart and distribute intake information to key individuals.
- Provided ongoing feedback and information on the status of admissions to clinical team members to coordinate intake and admission efforts.
- Maintained strong customer service including supporting geriatric patients and caretakers who may be in crisis with assistance
- Identifyed areas for improvement of the admission process, and communicate these to the Admissions Supervisor
- Successfully completed all required training in a timely manner & attends key internal meetings as assigned.
- Followed and enforce all HIPPA and DaVita Policies and Procedures
Server
Benihana
05.2021 - Current
- Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
- Protected establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
- Helped patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Transmited orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
- Kept kitchen staff informed by noting timing of meal progression
- Served orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
- Responded to additional patron requirements by inquiring of needs; observing dining process
- Maintained table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Properly open and pour wine at the tableside
- Concluded dining experience by acknowledging choice of restaurant; inviting patrons to return
- Obtained revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
- Contributed to team effort by accomplishing related results as needed
- Provided welcoming phone greeting and following Guest ordering procedures
- Conveyed menu information over the phone to Guests and give accurate estimate of delivery time
- Performed basic cleaning tasks as needed or directed by supervisor
- Filled in for absent staff as needed
- Assisted with special events as needed
- Adhered to grooming and appearance standards consistently
- Promptly address customer service issues and refer customers to management when necessary
Customer Service Representative
Home Depot
04.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Science - Biology
University of Colorado Denver
Denver, CO05.2021
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Clinical Documentation
- Patient-focused care
- Data Entry
- CPR
- Laboratory Specimen Collection
- Medical Records Management
- Sterilization techniques
- Medical supply inventory
- Anatomy and Physiology Knowledge
- Medical office administration
- Laboratory maintenance
- Lab Equipment Operation
- Lab equipment calibration
- PCR testing
- Centrifuge experience
- Mass Spectroscopy
Timeline
Medical Assistant
Denver Dermatology Center
12.2023 - Current
Admissions Specialist II
DaVita
03.2022 - 01.2023
Server
Benihana
05.2021 - Current
Customer Service Representative
Home Depot
04.2018 - 09.2020
Bachelor of Science - Biology
University of Colorado Denver