Maya ray
Richmond
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Above and Beyond
Personal Care Assistance
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Public Partnerships Llc
Personal Care Aide
03.2012 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Post Office Mail Clerk
USPS
09.2011 - 02.2012
- Managed inventory of mailing supplies, ensuring adequate stock levels for uninterrupted operations.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Prioritized urgent or time-sensitive deliveries without compromising overall efficiency or accuracy across regular tasks.
- Upheld strict adherence to USPS regulations in all aspects of mail handling and processing procedures.
- Streamlined package processing by employing a systematic approach to weighing, labeling, and routing parcels.
- Enhanced mail sorting efficiency by implementing an effective system of categorization and distribution.
- Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
- Supported management decisions by providing insightful feedback on workflow optimization strategies based on hands-on experience as a Mail Clerk.
- Ensured timely dispatch of outgoing mail through close coordination with transportation services.
- Improved workplace safety by conducting regular equipment checks and maintaining clean workspaces free from hazards.
- Maintained accurate records of incoming and outgoing mail, facilitating tracking and resolution of customer inquiries.
- Expedited mail delivery to local businesses through the establishment of strong relationships and efficient routes.
- Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
- Reduced delivery errors by diligently cross-referencing mailing addresses with postal codes.
- Collaborated effectively with fellow team members to sustain high levels of productivity during peak hours or staff shortages.
- Enhanced the overall customer experience by offering knowledgeable assistance on various postal services and products.
- Sorted mail according to size, shape and destination.
- Weighed mail and computed pricing amounts.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Monitored inventory of postage stamps and made orders to replenish.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Prepared reports to track mail volumes, fees and other related data.
- Operated postal machines, including postage meters and mail-processing machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Updated and maintained mailing lists and customer records.
- Operated postage meters, mail sealers and labeling machines.
Resource Center Office and Outreach Worker RCHD/FA
Office Administration/ Data Entry Clerk
01.2009 - 12.2011
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Planned outreach events within the richmond area to reach out to at-risk families.
- Organized community events to raise awareness about available resources and promote healthy lifestyles among residents.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Worked with people to educate on methods of relocation or assistance opportunities.
- Advocated for client needs and funding for at-risk groups.
- Promoted self-sufficiency among clients by providing guidance on job search strategies, resume writing, and interview preparation techniques.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.
- Collaborated with healthcare providers to coordinate medical appointments for clients facing barriers to access or transportation issues.
- Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
- Collaborated with local schools to develop and implement anti-bullying campaigns aimed at fostering a more inclusive and supportive environment for all students.
- Assisted families with financial and housing resources.
- Assisted older adults in navigating Medicare benefits by offering one-on-one consultations explaining coverage options and enrollment procedures.
- Reduced barriers to service access by providing bilingual assistance when needed; translating documents or facilitating communication between clients and providers.
- Created a safe space for at-risk youth to express themselves openly during after-school programming focused on art therapy techniques for emotional healing.
- Implemented educational workshops on topics such as nutrition, mental health, and substance abuse prevention for community members seeking guidance and support.
- Strengthened family units by conducting parenting workshops that focused on communication skills, conflict resolution, and child development.
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Increased referrals by calling on target groups, organizations and professionals.
- Provided applicants with information and advice when needed.
- Recruited and identified top talent while reducing workflow downtime.
- Maintained positive relationships with consumers and regularly reached out to offer assistance to individuals.
- Networked throughout the richmond area to build new connections and make initial contacts with prospects.
- Offered personalized support to individuals needing services, helping connect each with available resources and relevant team members.
- Built and maintained contact and referrals database .
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Ordered and analyzed background checks on applicants to mitigate staffing risk and liability.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Publicized varieties of programs via multifaceted outreach strategies targeted on improving information and participation.
- Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
- Engaged current service program participants to assess current engagement and potential to develop new revenue streams.
- Coordinated with local government to provide resources to clients.
- Developed and maintained relationships with community organizations and agencies.
- Administered and tracked client service payments.
- Developed and implemented programs to engage and empower underserved populations.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Monitored and evaluated impact of social services on community.
- Provided support to social service clients in navigating available resources.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated outreach activities to build community awareness.
- Developed and implemented strategies to enhance quality of social services.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Education
High School Diploma -
Thomas Jefferson High School
Richmond VaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Multitasking Abilities
- Critical thinking
- Computer skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with organizations in the development of variety programs.
Timeline
Above and Beyond
Personal Care Assistance
08.2024 - Current
Public Partnerships Llc
Personal Care Aide
03.2012 - 03.2023
Post Office Mail Clerk
USPS
09.2011 - 02.2012
Resource Center Office and Outreach Worker RCHD/FA
Office Administration/ Data Entry Clerk
01.2009 - 12.2011
High School Diploma -
Thomas Jefferson High School
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