Maya Rivas
Revere,MA
Summary
Results-driven professional with over 3 years of banking experience and 5+ years in customer service and sales. Proven ability to build strong client relationships, deliver exceptional service, and achieve performance targets. Seeking growth opportunities to leverage my skills, expand industry knowledge, and contribute meaningfully to a dynamic team. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banker
Citizens Bank
Revere, MA
03.2023 - Current
- Providing personalized banking recommendations and solutions to best fit each customers financial needs.
- Helping customers to achieve their financial goals.
- Building relationships with clients, introducing and referring them to partners such as financial advisors, mortgage officers, business relationship manager etc.
- Opening accounts and providing account maintenance.
- Educating customers about the correct account type to be in.
- Informing customers of newest products, making sure they are always aware and up to date with what is to be offered to make banking as easy and efficient as possible.
- Reviewing accounts and making calls to follow up with recommendations that would best suit the customers needs.
- Selling bank products such as credit cards and CDs.
- Persuading customers to bank with Citizens.
- Helping to solve problems, issues, or questions customers have while providing excellent customer service.
Bank Teller/Customer Service Representative
Citizens Bank
Revere, MA
03.2022 - 03.2023
- Being the face of the bank and creating a positive environment for all customers.
- Providing excellent customer service.
- Building relationships with clients.
- Selling bank products.
- Handling large amounts of cash.
- Handling customer transactions.
- Resolving customers issues.
- Providing the best solutions of banking to all clients.
- Helping customers know how to bank online and through our ATMS.
- Being knowledgeable of all bank products we have to offer.
- Educating customers and seeing how to best fit their needs further.
- Following all financial policies.
Sales Associate
GNC
Revere, MA
11.2020 - 04.2022
- Provided a quick and exceptional customer service experience.
- Answered customer questions with product knowledge.
- Responsible for resolving all customer complaints.
- Maximized sales transactions.
- Responsible for auditing and organizing the store.
- Created inventory of products.
- Unpacked and shipped out product inventory.
Front Desk Receptionist
Newbury Tailoring Co.
Boston, MA
04.2018 - 08.2019
- Worked customer service.
- Answered phone calls.
- Booked client appointments.
Education
High school diploma -
Revere High School
Revere, MA06.2021
Skills
- Banking (3 years)
- Sales (5 years)
- Customer service (5 years)
- Communication skills
- Front desk
- Problem management (4 years)
- Organizational Skills
- Cash Handling
Certification
Certified Notary Public
Timeline
Banker
Citizens Bank
03.2023 - Current
Bank Teller/Customer Service Representative
Citizens Bank
03.2022 - 03.2023
Sales Associate
GNC
11.2020 - 04.2022
Front Desk Receptionist
Newbury Tailoring Co.
04.2018 - 08.2019
High school diploma -
Revere High School