Maya Robinson
Minneapolis,United States
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
National Renewable Solutions
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Implemented a filing system for all company documents and recording process for all employees.
- Updated reports, managed accounts, and generated reports for company database.
- Managed 5 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed sensitive applications and information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Coordinated an event for 45+ staff members and their partners. Arranged travel, lodging, transportation as well as event entertainment and dining.
Household Manager
Private
12.2020 - 12.2024
- Maintain efficient organizational system for household, including managing schedules, inventory, and resources
- Implement and enforce household policies and procedures to maintain a well-organized and efficient household environment.
- Coordinate and oversee household renovations and repairs to ensure a safe and well-maintained living environment.
- Served as first point of contact regarding all clients personal and private needs.
- Anticipated household's needs and proactively addressed them to minimize disruptions or inconveniences.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for household, including budgeting, bill payments, and expense tracking.
- Managed financial operations for household of 3 members.
Multi-Site Operations Manager
Accolades Salon and Spa
05.2021 - 01.2023
- Increased overall productivity within all three salons by revising hours of operations creating 35% more productivity
- Reduced overhead expenses by 15% by creating logging system for all products used
- Improved booking and client retention by 55%
- Successfully identified and cultivated relationships with key B2B clients, resulting in 20% increase in overall revenue
- Identify key performance indicators (KPIs) and develop metrics to measure and track success of operational initiatives across multiple salon and spa locations
- Worked as both marketing and sales to implement key marketing campaigns to increased pre-booking from Q2-Q4 by 65%
- Met with business owners regularly to discuss goals and company revenues
- Acted as frontline contact regarding customers, clients, and other businesses
- Administered a variety of accounting activities such as preparing between 10-12 checks, expense reports quarterly, financial documents and purchase orders on a month to month basis.
Online Operations Manager
Lunds and Byerlys
06.2019 - 11.2020
- Implemented and managed new technology platform to improve online operations efficiency and customer experience across company to improve efficiency by 55% per order
- Oversee and optimize online order fulfillment process to ensure timely delivery and customer satisfaction
- Played key roles in developing department company wide from 100 people to 475 people in 2 months
- Develop and implement training programs to enhance skills and performance of online operations team, resulting in increased efficiency and customer satisfaction
- Aided in cross company training and development in 25 stores
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Bachelor of Arts - Business Management
Hamline University
Saint Paul Skills
- Administrative Support
- Strong Problem Solver
- Schedule & calendar planning
- Calendar Management
- Interpersonal Communication
- Document Preparation
- Office Management
- Executive Support
Timeline
Office Manager
National Renewable Solutions
12.2023 - Current
Multi-Site Operations Manager
Accolades Salon and Spa
05.2021 - 01.2023
Household Manager
Private
12.2020 - 12.2024
Online Operations Manager
Lunds and Byerlys
06.2019 - 11.2020
Bachelor of Arts - Business Management
Hamline University