Maya Robinson

Operations

• Conducted safety checks of the premises as well as ran monthly testing such as fire drills, tornado drills and lockdown drills
• Assisted in onboarding new employees, providing training materials, and coordinating orientation

Marketing

• Created, edited and uploaded promotional flyers to the companies various social media accounts
• Scheduled uploads for Instagram reels and Facebook

Administration

• Managed multiple tasks given all with varying deadlines
• Replied to email, telephone, and face-to-face inquiries
• Updated and maintained detailed tracking records in our in-house CRM system
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.
• Developed filing system for historical documents, preserving important company records and improving access to information.

Event Planning

• Assisted in organizing various company-led events that led to turnout of over100+ families
• Organized multiple events such as charity drives e.g. Shoe donation drives, supply drives and blood donation drives
• Contacted various vendors comparing prices and needs that fit within company budget

• Lead administrator for10+ clients responsible for tracking their learning and development; performed quarterly evaluations to track progress and growth of each client
• Conducted meetings and onboarded new clients while maintaining and organizing their confidential data
• Managed internal and external communications with over10 families throughout the year resulting in80% family engagement
• Generated quarterly portfolios using MAPP software that consisted of a detailed analysis of performance, data, and summaries of growth
• Directed and implemented comprehensive learning strategies to engage and empower diversely aged audiences, fostering knowledge acquisition and driving desired outcomes
• Collaborated with staff members to resolve discrepancies between clients and created effective solutions