Maya Rodriguez
Medina,TX
Summary
Detail-oriented shipping and receiving professional with expertise in inventory management and customer relationship management. Proven ability to streamline processes and enhance team collaboration for timely order fulfillment.
Overview
1
1
Language
5
5
years of professional experience
Work History
Shipping and Receiving Clerk
Hyo Silver
Bandera, Texas
04.2026 - 06.2026
- Received incoming shipments, verifying item quantity and quality against purchase orders to ensure accuracy.
- Processed incoming shipments, verifying contents against packing slips to maintain inventory integrity.
- Maintained accurate records of shipping and receiving transactions to support efficient inventory management.
- Organized inventory in designated storage areas for easy access.
- Inspected outgoing shipments for quality and accuracy before dispatch.
- Collaborated with team members to ensure timely order fulfillment.
- Managed returns by processing defective or unsatisfactory items efficiently.
Store Manager
Family Dollar
Medina, TX
02.2023 - 04.2026
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking of merchandise to maintain product availability.
- Trained and mentored new employees on store procedures and customer service standards to enhance team performance.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints promptly to maintain service quality.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Maintained visual merchandising standards to enhance product presentation and appeal.
- Conducted regular audits of cash registers and financial transactions for accuracy.
- Prepared monthly reports on sales figures, expenses, and profits to inform management decisions.
- Collaborated with district managers to implement promotional campaigns and initiatives.
- Recruited, trained and supervised new employees.
Assistant Manager
Family Dollar
Medina, Texas
02.2021 - 02.2023
- Managed inventory levels to maintain product availability and organization for seamless operations.
- Coordinated staff schedules to maximize coverage during peak hours, enhancing customer service.
- Resolved customer complaints to improve satisfaction and foster customer loyalty.
- Oversaw daily cash handling procedures for accurate financial reporting.
- Assisted in training new team members on store operations and customer service.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Inventory management
- Inventory training
- Safety and compliance
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
- Task prioritization
- Dependable attendance
- Attention to detail
Languages
English
Professional
Timeline
Shipping and Receiving Clerk
Hyo Silver
04.2026 - 06.2026
Store Manager
Family Dollar
02.2023 - 04.2026
Assistant Manager
Family Dollar
02.2021 - 02.2023