Maya Romero
Whittier,CA
Summary
Reliable and compassionate worker offering expertise in planning activities, maintaining safety and improving behavior. Well-versed in needs and behaviors of children between ages of 5 years and 12 years old. Skilled at coordinating events, directing craft times and setting up field trips to offer children numerous learning opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Engagement Specialist/Childcare Assistant Teacher
YMCA
08.2022 - Current
- Delivering professional customer service while greeting members, participants and guests, verifying use of facility, selling memberships and registering individuals for programs
- Helps to input all necessary information into Daxko as directed by the supervisor
- Builds effective, authentic relationships with members; helps members connect with the Ymca
- Scheduling programs, Scheduling appointments & entering Microsoft Excel.
- Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
- Organized special events such as field trips and holiday celebrations, creating memorable experiences for both students and families alike.
- Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
Cashier
Fashion Trend
10.2021 - 07.2022
- As a sales associate I was responsible for demonstrating knowledge and love of fashion while ensuring each customer has an exciting and enjoyable experience
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Immediately respond to customer inquiries and needs
- Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions.
Membership Services
Planet Fitness
02.2021 - 08.2021
- Responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests
- Handling all front desk related activities including: answering phones, signing up members, checking in members, and responding to members questions and concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Whittier High School
Whittier, CA07.2019
Skills
- Customer Relations
- Team Collaboration
- Professional Demeanor
- Effective Communication
- Organizational Skills
- Social Skills Development
- Documentation And Reporting
- Age-Appropriate Activities
- Early Childhood Education
- Safety and First Aid
- Classroom Management
Certification
CPR Certified
Timeline
Membership Engagement Specialist/Childcare Assistant Teacher
YMCA
08.2022 - Current
Cashier
Fashion Trend
10.2021 - 07.2022
Membership Services
Planet Fitness
02.2021 - 08.2021
Whittier High School