Maya Rooks
Tempe,AZ
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Footlocker
Tempe, AZ
05.2023 - Current
- Developed strategies to increase sales and profitability.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Monitored employee performance and provided feedback to improve productivity.
- Maintained a clean work environment to promote safety standards.
- Managed the design of window displays and in-store fixtures to ensure consistency with corporate standards.
Retail Store Manager
Kids Footlocker
Chandler, AZ
02.2022 - 05.2023
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Built and maintained strong working relationships with team members.
- Supervised cash drawer balances and deposits of store receipts.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Sales Associate
Footlocker.com Inc.
Yuma, AZ
08.2017 - 02.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Gila Ridge High School
Yuma, AZ05-2017
Skills
- Recruiting and interviewing
- Multitasking and organization
- Marketing
- Customer service
- Accurate money handling
- Store maintenance
- Retail employee training
- Personable nature
- Conflict resolution
Affiliations
I have a strong passion for working with children, which is reflected in my extensive experience. I have previously provided childcare as a babysitter, where I developed skills in creating a safe and engaging environment. Additionally, I managed a children’s retail store, further honing my ability to connect with families and understand the unique needs of children and their caregivers.
Languages
Spanish
Limited
Timeline
Assistant Manager
Footlocker
05.2023 - Current
Retail Store Manager
Kids Footlocker
02.2022 - 05.2023
Sales Associate
Footlocker.com Inc.
08.2017 - 02.2023
High School Diploma -
Gila Ridge High School
Similar Profiles
Jack ZhengJack Zheng
Sales Associate at FootlockerSales Associate at Footlocker
Devin SharpsteenDevin Sharpsteen
Command Center Support Specialist at FootlockerCommand Center Support Specialist at Footlocker
JESMARI HERRERAJESMARI HERRERA
Assistant Manager at FootlockerAssistant Manager at Footlocker