Maya-Rose Boma
Southern Maryland Foot and Ankle
Waldorf,Maryland
4
years of professional experience
Dependable and detail-oriented professional with experience in customer service, administrative support and a growing background in technology and systems. Delivers exceptional service through strong communication, problem-solving, and multitasking abilities, Utilizes software applications effectively, troubleshoots technical issues, and adapts quickly to new processes. Takes initiative, manages priorities in fast-paced environments, and committed to delivering efficient, high-quality results. Demonstrates a commitment to accuracy, continuous learning, and operational excellence while supporting organizational goals and enhancing customer experience.
Work History
Medical Receptionist
2 Years 1 Month- Oversee daily front desk operations in a high-volume medical office, ensuring efficient patient flow and minimal wait times
- Verify insurance coverage, benefits, and eligibility prior to appointments to reduce claim denials
- Collect copays, outstanding balances, and process payments accurately, supporting revenue cycle efficiency
- Manage appointment scheduling, confirmations, and rescheduling to optimize provider calendars
- Maintain accurate patient records within EMR systems while ensuring strict confidentiality compliance
- Serve as the primary point of contact for patients, handling inquiries, resolving concerns, and enhancing patient satisfaction
- Coordinate with providers, billing departments, and insurance companies to resolve discrepancies and streamline operations
- Handle high-volume inbound calls while maintaining professionalism and efficiency
- And troubleshoot scheduling or administrative issues to prevent workflow disruptions
Team Member – Front of House / Drive Thru
1 Year 5 Months- Delivered high-quality customer service in a fast-paced, high-demand environment
- Managed transactions and ensured accuracy in order processing and cash handling
- Communicated effectively with team members to maintain smooth daily operations
- Resolved customer concerns professionally, maintaining brand standards
- Trained new employees on POS systems and customer service best practices
Team Lead – Front of House
8 Months- Supervised front-of-house operations, including scheduling, order systems, and staff training.
- Handled customer concerns, demonstrating problem-solving and escalation skills.
- Assisted with inventory management and operational technology.
Education
Associates of Applied Science - Cybersecurity
- Cybersecurity Club
- Student Council
- GPA: 3.0
High School Diploma
- Class Officer
- Certificate of Merit
- Principal’s Recognition
- GPA: 3.3
Skills
Networking: TCP/IP
Subnetting
Routing & Switching (Networking I & II)
Operating Systems: Windows 10/11
macOS
Linux (basic administration)
Programming & Scripting: Python (beginner)
coding fundamentals
Cybersecurity: Security basics
threat identification
access control
Software/Tools: Microsoft Office
Outlook
EMR systems
ticketing systems (familiarity)
Hardware: PC setup
printers
peripherals
basic repairs
Active Directory basics
Timeline
Medical Receptionist
Southern Maryland Foot and Ankle
02.2024 - 03.2026Read More
Team Member – Front of House / Drive Thru
Chick-fil-A
09.2022 - 02.2024Read More
Team Lead – Front of House
Nips Juice House
01.2022 - 09.2022Read More
Thomas Stone High School
High School Diploma
Read More
College of Southern Maryland
Associates of Applied Science from Cybersecurity
Read More
LEADERSHIP & ACTIVITIES
- Class of 2022 Association – Managed events and programs for graduating class.
- Student Government Association – Assisted incoming students with onboarding.
- JROTC – Engaged in community events and leadership development.