Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maya Sarate

Austin

Summary

Proven leader in office management and patient relations, adept at scheduling coordination and HIPAA compliance. At Diagnostic Pain Center, streamlined complex schedules and enhanced document access, boosting efficiency and patient satisfaction. Excels in multitasking and fostering team unity, with a knack for maintaining high customer service standards.

Overview

3
3
years of professional experience

Work History

Procedure Coordinator

Diagnostic Pain Center
09.2023 - Current
  • Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
  • Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
  • Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
  • Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Front Desk Receptionist

Goldfish Swim School
08.2022 - 07.2023
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Desk Receptionist

Massage Vida
11.2021 - 05.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

High School Diploma -

Advanced Learning Academy
San Antonio, TX
06.2020

Skills

  • Scheduling Coordination
  • Documentation Management
  • HIPAA Compliance
  • Strong Organization
  • Patient Relations
  • Customer Service

References

  • Heather Arispe - Owner of Massage Vida (512) 731-5667
  • Natasha Garcia - Manager at Diagnostic Pain Center (956) 250-8499


Timeline

Procedure Coordinator

Diagnostic Pain Center
09.2023 - Current

Front Desk Receptionist

Goldfish Swim School
08.2022 - 07.2023

Front Desk Receptionist

Massage Vida
11.2021 - 05.2022

High School Diploma -

Advanced Learning Academy

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Maya Sarate