Maya Shelton
Montgomery
Summary
Dedicated and reliable, consistently striving to exceed expectations and deliver exceptional results. Strong work ethic and committed to going above and beyond to ensure the successful completion of any task at hand. Proactive approach to problem-solving and willingness to take on additional responsibilities. Committed to achieving success, a valuable asset to any team or organization. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
Work History
Supervisor
First Coast
Montgomery
10.2024 - Current
- Supervised daily operations to ensure efficient workflow and compliance with safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated scheduling to optimize staff coverage and meet production demands.
- Conducted regular patrols to monitor premises and deter unauthorized access.
- Provided direction and guidance to staff in the performance of their duties.
- Maintained records of daily activities related to incidents, patrols, alarms.
Security Officer
Weiser Security
Montgomery
06.2023 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
CVS Health
09.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Securitas
El Paso
09.2021 - 02.2022
- Monitored guard station, verifying badges.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained accurate logs of all security related activities.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Customer Service Representative
Sykes
12.2019 - 05.2021
- Call Center Customer Service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer complaints with empathy and effective communication skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Security Officer
Presidential Security
Montgomery
12.2020 - 04.2021
- Security officer.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Customer Service
Sprint
Montgomery
08.2019 - 09.2019
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Developed knowledge base for customer service reps, reducing resolution time.
- Hired new drivers, maintained performance and managed customer service.
Cashier/Customer Service
Burger King
10.2018 - 06.2019
- Taking orders and cashing out orders.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions quickly and accurately at fast-paced restaurant.
- Managed cash register operations and balanced cash drawers at shift's end.
Cashier/Customer Service
MOMMA GOLDBERG'S DELI
Montgomery
08.2017 - 10.2018
- Trained new staff on cash handling procedures and customer service standards.
- Adhered to food safety regulations while preparing orders for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High school or equivalent -
Carver High School
Montgomery, ALSkills
- Food service expertise
- Team leadership
- Safety enforcement
- Customer relationship management
- Team collaboration
- Security management
- Customer support
- Incident reporting
Timeline
Supervisor
First Coast
10.2024 - Current
Security Officer
Weiser Security
06.2023 - 02.2025
Customer Service Representative
CVS Health
09.2021 - 12.2023
Security Officer
Securitas
09.2021 - 02.2022
Security Officer
Presidential Security
12.2020 - 04.2021
Customer Service Representative
Sykes
12.2019 - 05.2021
Customer Service
Sprint
08.2019 - 09.2019
Cashier/Customer Service
Burger King
10.2018 - 06.2019
Cashier/Customer Service
MOMMA GOLDBERG'S DELI
08.2017 - 10.2018
High school or equivalent -
Carver High School