Maya Shih
Heber City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Mountain Adventures Lead
Utah Olympic Park
Park City, UT
06.2024 - Current
- Lead daily mountain adventure operations while maintaining a safe, efficient, and positive guest experience
- Supervise attraction flow, provide clear safety instructions, and assist guests with questions and concerns
- Support staff coordination and training to ensure smooth day-to-day operations during high-traffic periods
- Resolve guest service issues professionally in a fast-paced outdoor recreation environment
- Maintain strong communication, leadership, and organization while balancing safety and customer satisfaction
Receptionist / Customer Service / Snack Shack Staff
Soldier Hollow Nordic Center
Midway, UT
10.2023 - 03.2024
- Provided front desk support and customer service, assisting guests with check-ins, questions, and facility needs
- Processed transactions and served food and beverages in the snack shack in a fast-paced setting
- Maintained a clean, organized, and welcoming environment for guests and staff
- Followed food handling and safety procedures to support health and sanitation standards
- Managed multiple responsibilities while delivering professional and efficient service
Education
Bachelor of Science - Marine Biology
University of California, San Diego
La Jolla, CA06.2027
Skills
- Leadership
- Customer Service
- Communication
- Problem Solving
- Time Management
- Multitasking
- Organization
- Food Handling & Safety
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Affiliations
- Alpha Phi Sorority
- University of California, San Diego
- Participated in chapter events, philanthropy initiatives, and member engagement activities
- Strengthened teamwork, communication, and leadership skills through active campus involvement
- Chinese American Student Association (CASA)
- Participated in cultural and community-building events that promoted student connection and involvement
- Collaborated with peers to support organization activities and campus engagement
Timeline
Mountain Adventures Lead
Utah Olympic Park
06.2024 - Current
Receptionist / Customer Service / Snack Shack Staff
Soldier Hollow Nordic Center
10.2023 - 03.2024
Bachelor of Science - Marine Biology
University of California, San Diego