Maya Slater
Grovetown,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caring and compassionate and experienced in interacting and caring for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
6
6
years of professional experience
Work History
ASSISTANT MANGER
MCALISTER'S DELI
01.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Barista
Starbucks
05.2021 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Packaged bagels, muffins and other food items for customer purchase
Education
Master of Science - Human Resources Management
Colorado State University - Pueblo
Pueblo, CO11.2024
Bachelor of Science - psychology
Valdosta State University
Valdosta, GA12.2021
Associate of Applied Science - General Studies
Georgia Military College - Milledgeville
Milledgeville, GA05.2019
Skills
- MS Office proficient
- Able to work in high paced environments
- Proficient in Google
- SPSS Proficient
- Critical thinking skills
- Patience
- Effective communication skills
- Canva
- Plan Projects
- Scheduling and Coordinating
- Orientating and Training
- Money Handling
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Barista
Starbucks
05.2021 - 02.2022
ASSISTANT MANGER
MCALISTER'S DELI
01.2018 - Current
Master of Science - Human Resources Management
Colorado State University - Pueblo
Bachelor of Science - psychology
Valdosta State University
Associate of Applied Science - General Studies
Georgia Military College - Milledgeville