Maya Snow
Baltimore,Maryland
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Medical Adminstrative Assistant
Kernan Hospital
06.2000 - 08.2008
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Reduced waiting room congestion by effectively managing patient flow and utilizing scheduling strategies to minimize appointment overlaps.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Updated patient information and insurance details for accurate electronic medical records.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Prepared and processed patient referrals and transfer requests.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered patients and completed associated paperwork for accurate records.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Greeted patients and provided required paperwork to facilitate services.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registered and verified patient records before triage with most up-to-date information.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC06.2027
High School Diploma -
Woodlawn Senior High
Baltimore, MD06.1993
Skills
- Patient Confidentiality Adherence
- Positive Attitude
- Medical Recordkeeping
- Patient Demographics
- Scheduling expert
- Adaptable and Flexible
- Customer Service
- Patient Interviews
- Patient Data Abstracts
- Claim Forms
- Patient Flow Management
- Medical Terminology
Timeline
Medical Adminstrative Assistant
Kernan Hospital
06.2000 - 08.2008
Bachelor of Science - Information Technology
Strayer University
High School Diploma -
Woodlawn Senior High