Maya Sotelo
Scottsdale,AZ
Summary
Dedicated hospitality professional with experience across all areas of restaurant operations, including fine dining service, bartending, hosting, expo, and barista positions. Passionate about guest satisfaction, beverage education, and creating memorable dining experiences through expert menu knowledge, thoughtful pairings, and exceptional customer service. Consistently recognized for strong sales performance and menu memorization.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Fine Dining Server
LUXX The Resturaunt
Sterling, IL
04.2026 - Current
- Provided exceptional customer service in high-pressure dining environment.
- Assisted guests with menu selections paired with drink reccomendations, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Upheld a refined appearance to support the upscale atmosphere for guests.
- Identified and leveraged upselling opportunities through effective promotion of daily specials and premium menu items.
Bartender/Server
Crusin' I-39
Monroe Center, IL
04.2026 - Current
- Prepared and served a variety of beverages according to standard recipes.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Worked effectively in fast-paced environments.
Barista
7 Brew
Sterling, IL
09.2024 - 09.2025
- Prepared and served high-quality beverages to customers, ensuring consistent taste and presentation.
- Engaged with customers to foster loyalty and promote new menu items effectively.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Head Hostess & Food Expo
Hairy Cow Brewing Company
Byron, IL
12.2022 - 12.2024
- Oversaw daily front-of-house operations, ensuring optimal guest experiences and efficient table management.
- Trained and mentored new host staff on customer service standards and reservation systems.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Delivered food and beverages promptly to ensure exceptional guest experiences.
Education
No Degree - Nursing
Grand Canyon University
Phoenix, AZ12.2028
High School Diploma -
Oregon High School
Oregon, IL05.2025
Skills
- POS system operations
- Strong communication skills
- Cash handling proficiency
- Menu memorization
- Tableside etiquette
- Customer service
- Safe food handling
- Upselling skills
- Fine dining experience
- Beverage preparation
Certification
Food Handlers Certification & Illinois BASSET Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Fine Dining Server
LUXX The Resturaunt
04.2026 - Current
Bartender/Server
Crusin' I-39
04.2026 - Current
Barista
7 Brew
09.2024 - 09.2025
Head Hostess & Food Expo
Hairy Cow Brewing Company
12.2022 - 12.2024
No Degree - Nursing
Grand Canyon University
High School Diploma -
Oregon High School