Maya Staples
Richmond
Summary
Dynamic and empathetic professional with a robust background in healthcare and administrative support, notably at Cooper Senior Care. Excelled in patient care, document preparation, and office management, enhancing operational efficiency and patient satisfaction. Demonstrated exceptional organization and empathy, supporting over 400 residents and streamlining office workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide Nurse's Assistant
Cooper Senior Care
02.2024 - 10.2024
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 400+ residents under long-term care.
Home Health Aide Nurse's Assistant
THE KEY
11.2020 - 07.2024
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 400 + residents under long-term care.
Front Cashier, Barista
Pasta Sisters
01.2018 - 11.2020
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Managed disputes diplomatically, utilizing problem-solving skills to achieve satisfactory resolutions for all parties involved.
- Demonstrated flexibility by willingly adjusting schedules or covering additional shifts when needed to address staffing shortages or peak business periods.
- Utilized strong communication skills to effectively relay important information to both customers and fellow employees.
- Exemplified strong teamwork by supporting fellow cashiers and other store staff in completing tasks or addressing customer needs.
- Contributed to a welcoming atmosphere by greeting customers warmly upon arrival, fostering positive relationships with new and returning shoppers.
- Trained new cashiers on proper procedures, ensuring consistency in performance standards across the team.
- Maintained a clean and organized work area, contributing to a positive shopping experience for customers.
- Handled high-volume sales periods with ease, maintaining accuracy and speed under pressure while delivering excellent customer service.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
Secretary to the General Manager
Alliance Protective Services
12.2016 - 01.2018
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Created and altered schedule
- Code Calling
- File paperwork
- Calculate and deposit wages
- Issue paychecks
- Record Keeping
- Auditing
- Onboarding
- Served as a liaison between departments, facilitating communication and collaboration for smooth operations.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Behavioral Science - Communication Studies
El Camino College
Torrance, CA01.2024
High School Diploma -
A.H. Parker High School
Birmingham, AL05.2011
Skills
- Document Preparation
- Data entry proficiency
- Office Management
- Exceptional organization
- Patience and Empathy
- Handling Customer Complaints
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Home Health Aide Nurse's Assistant
Cooper Senior Care
02.2024 - 10.2024
Home Health Aide Nurse's Assistant
THE KEY
11.2020 - 07.2024
Front Cashier, Barista
Pasta Sisters
01.2018 - 11.2020
Secretary to the General Manager
Alliance Protective Services
12.2016 - 01.2018
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Basic Life Support (BLS) Certification - American Heart Association.
Behavioral Science - Communication Studies
El Camino College
High School Diploma -
A.H. Parker High School
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