Maya Taylor
Mobile,AL
Summary
Customer focused service representative seeking to transfer my critical thinking, communication and organizational skills to a broader career path.
Overview
11
11
years of professional experience
Work History
Customer Relationship Specialist
The Hartford Insurance Group
09.2022 - Current
- Provided excellent customer service and provided answers to client questions within set standards.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked with multiple screens and programs to resolve customer issues.
- Worked cross-functionally with various members of billing and underwriting teams.
Assistant Manager
ABC Select Spirits
01.2017 - 08.2022
- Providing exceptional customer service to ensure customer loyalty
- Effectively communicate with customers, coworkers and supervisors
- Perform quarterly audits of inventory and consistently meet sales goals
- Routinely received excellent feedback from both customers and management
Call Center Representative /
Alorica
10.2015 - 12.2016
- Resolve customer disputes in a polite and professional manner
- Investigate customer concerns and provide solutions based on research
- Regularly communicate with team to meet goals
- Received regular positive reviews from customer surveys
Cashier /
Foosackly's Chicken Fingers
02.2013 - 09.2015
- Efficiently handle high volume of customers
- Maintain customer loyalty through above and beyond service attitude
- Prioritize various duties while upholding company standards of service
Education
High School Diploma -
LeFlore Preparatory Academy
Bachelor of Arts - English
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Excellent Customer Service
- Time Management
- Critical Thinking
- Conflict Resolution
- Adaptability
Timeline
Customer Relationship Specialist
The Hartford Insurance Group
09.2022 - Current
Assistant Manager
ABC Select Spirits
01.2017 - 08.2022
Call Center Representative /
Alorica
10.2015 - 12.2016
Cashier /
Foosackly's Chicken Fingers
02.2013 - 09.2015
High School Diploma -
LeFlore Preparatory Academy
Bachelor of Arts - English
Southern New Hampshire University