Maya Taylor
Mobile,AL
Summary
Customer focused service representative seeking to transfer my critical thinking, communication and organizational skills to a broader career path.
Overview
11
11
years of professional experience
Work History
Customer Relationship Specialist
The Hartford Insurance Group
09.2022 - Current
- Provided excellent customer service and provided answers to client questions within set standards.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked with multiple screens and programs to resolve customer issues.
- Worked cross-functionally with various members of billing and underwriting teams.
Assistant Manager
ABC Select Spirits
01.2017 - 08.2022
- Providing exceptional customer service to ensure customer loyalty
- Effectively communicate with customers, coworkers and supervisors
- Perform quarterly audits of inventory and consistently meet sales goals
- Routinely received excellent feedback from both customers and management
Call Center Representative /
Alorica
10.2015 - 12.2016
- Resolve customer disputes in a polite and professional manner
- Investigate customer concerns and provide solutions based on research
- Regularly communicate with team to meet goals
- Received regular positive reviews from customer surveys
Cashier /
Foosackly's Chicken Fingers
02.2013 - 09.2015
- Efficiently handle high volume of customers
- Maintain customer loyalty through above and beyond service attitude
- Prioritize various duties while upholding company standards of service
Education
High School Diploma -
LeFlore Preparatory Academy
Bachelor of Arts - English
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Excellent Customer Service
- Time Management
- Critical Thinking
- Conflict Resolution
- Adaptability
Timeline
Customer Relationship Specialist
The Hartford Insurance Group
09.2022 - Current
Assistant Manager
ABC Select Spirits
01.2017 - 08.2022
Call Center Representative /
Alorica
10.2015 - 12.2016
Cashier /
Foosackly's Chicken Fingers
02.2013 - 09.2015
High School Diploma -
LeFlore Preparatory Academy
Bachelor of Arts - English
Southern New Hampshire University
Similar Profiles
Emma GilmoreEmma Gilmore
Underwriter, Technology & Life Science Practice, Middle & Large Commercial at The Hartford Insurance GroupUnderwriter, Technology & Life Science Practice, Middle & Large Commercial at The Hartford Insurance Group
Lawrencia BoothLawrencia Booth
Senior Customer Care Specialist at The Hartford Insurance GroupSenior Customer Care Specialist at The Hartford Insurance Group
TOM DECKERTOM DECKER
Director of Learning at The Hartford Insurance GroupDirector of Learning at The Hartford Insurance Group
Kristen KilmartinKristen Kilmartin
Agile Product Owner at The Hartford Insurance GroupAgile Product Owner at The Hartford Insurance Group
Karlee KirklandKarlee Kirkland
Private Babysitter at NAPrivate Babysitter at NA