Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maya Telles

Garland,TX

Summary

I have a desire to be a part of a team with an objective to help engage with clients/guests to ensure the team can be nothing short of successful. My extended experience in client success has improved my communication skills as it has led me to be great at establishing relationships with clients. All my prior and current experience has been based around efficient communication skills which makes me a solid candidate for any kind of client interaction. My high organization skills and attention to detail will lead the company to success as the smallest details matter the most in terms of company success. Paying attention to people and understanding what they need is imperative in knowing how to excel in all professions. I am a solid and consistent worker and will work efficiently with either a team or individual.

Overview

9
9
years of professional experience

Work History

Client Experience Coordinator

Generational Group
Plano, TX
06.2023 - Current
  • The coordinator reports to the Vice President of Client Experience and the Chief Experience Officer
  • By providing administrative support as the coordinator of the client experience team, the coordinator ensures a smooth client journey
  • Some of the key job duties include monitoring client accounts, collecting client contact information, conducting quality control throughout the entire client journey, providing client portal access, client technical support, calling clients weekly to check in, ensuring the client is happy with follow-up surveys, collecting financials (as well as reviewing financials), and scheduling client meetings
  • The coordinator also helps with reception duties in the front end as well as aiding in marketing materials
  • Ensuring the right marketing tools are being sent to the correct client and/or group
  • Ensuring a smooth client journey is imperative with this role in making sure all clients’ needs are fulfilled as the end goal was to take every client to market.

Fitness and Events Coordinator

Torch Fitness
Fort Worth, TX
02.2022 - 06.2023
  • The coordinator reports to the Manager of Fitness and Events
  • The Fitness and Events Coordinator provides administrative support to the Fitness & Events Specialists
  • The coordinator utilizes critical thinking in the planning and facilitating of daily virtual events and onsite wellness programs
  • The coordinator also oversees planning and facilitating daily events for businesses in the Texas region that deals with scheduling and communication between the trainer and the business
  • Assisting with zoom reports and source tracking while creating source links for events in the appropriate template
  • The coordinator also manages all marketing tools for each business so they can market for each class so residents can be informed of classes
  • The coordinator role required organization, time management, and extremely detail oriented skills
  • Having a solid social awareness and communication was keen in dealing with over 200 workers in my region and over 120 businesses that my workers performed classes at.

Target Associate

Target
Fort Worth, TX
05.2021 - 02.2022
  • As a target associate, being trained in almost all sections of the store helped on my part of the collective success of the company
  • Specializing as a cashier, style expert, closing expert and general merchandise expert; there was not much I was unable to be trained in
  • Being trainable and flexible in many areas is what led to the long-term employment of my time here.

Athletic Training Faculty Assistant

Bethany College
Lindsborg, KS
01.2019 - 12.2021
  • As an assistant to the athletic training staff, it gave me a lot of experience with working on injured athletes
  • I aided in therapy sessions as well as taping athletes per injury
  • I was also an aid to helping set up the therapy machines and ensuring the machine is functioning correctly
  • Gaining this hands-on experience with taping athletes, administering rehabilitation exercises, rushing onto the field with the trainer to access an emergency injury mid game; has broadened my knowledge in this field of sciences.

Ulta Beauty Advisor

Ulta
Salina, KS
08.2020 - 05.2021
  • As an ULTA advisor, I worked as an advisor to beauty needs when guests needed assistance in shopping for their makeup, hair products, or skin care
  • I greeted everyone with a smile and ensured all guests were catered to if they had any questions
  • Specializing as a cashier, I was number one in leading in credit card signees
  • In other words, I signed the most guests up for credit cards during my time at ULTA
  • Customer service is strict at this corporation and my delicate social skills helped me be successful in this environment as I grew up with a similar atmosphere
  • I specialized in the beauty field and assisted all guests for products that were best suited based on their needs
  • I also touched on the marketing field with this team because I would help post banners and come in early to set up new campaigns that were ready for the new seasons.

Receptionist/clerk

Custom Computer Cables
05.2015 - 08.2019
  • Managed a clean office space for the Chief Financial Officer
  • Managed office supplies, vendors, organization, and upkeep
  • Filed confidential documents as well as assisting the CFO in all duties needing assistance
  • Matched invoices with packing slips, trained in accounts receivable and payable, as well as answering phone calls.

Education

Bachelor of Science - Exercise Science, Sports Medicine

Bethany College
01.2021

High school diploma -

International Leadership of Texas
05.2018

Associates -

Richland College
01.2018

Skills

  • Capability to work in a group or team setting
  • Solid time management skills while being communicative in a workplace
  • Customer service oriented
  • Proficient in Microsoft links (Excel, Word, PowerPoint, etc), Canva, Salesforce, Sharepoint, Adobe, all social media platforms, Apple, Google, etc
  • Knowledge in tech but trainable in all areas of technology

References

  • Kaki Gray, Manager of Torch Fitness, 936-443-6038
  • Jay Chenault, CFO to Customer Computer Cables, 972-978-3017
  • Dr. Christopher Miller, Head Doctor at Miler Family Chiropractic, 785-825-4691
  • Robin Yeager, Client Experience Manager at Generational, 405-219-9266

Timeline

Client Experience Coordinator

Generational Group
06.2023 - Current

Fitness and Events Coordinator

Torch Fitness
02.2022 - 06.2023

Target Associate

Target
05.2021 - 02.2022

Ulta Beauty Advisor

Ulta
08.2020 - 05.2021

Athletic Training Faculty Assistant

Bethany College
01.2019 - 12.2021

Receptionist/clerk

Custom Computer Cables
05.2015 - 08.2019

Bachelor of Science - Exercise Science, Sports Medicine

Bethany College

High school diploma -

International Leadership of Texas

Associates -

Richland College

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Maya Telles