Maya Thomas
Ft. Washington,MD
Summary
Productive Control Room Operator with 4 years of experience in system management and operation. Delivers safe and efficient operations and personnel and equipment safety. Strong leadership and excellent oral and written communication skills, problem-solving and making good decisions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Toll road control room operator
Metropolitan Washington Airports Authority (M.W.A.A)
04.2023 - Current
- Monitoring toll roads, reporting any accidents or damage on toll road.
- Monitored and tracked the progress of equipment in process, ensuring that all operations were running smoothly.
- Provided support to other departments within the organization as needed.
- Ensured compliance with safety regulations and procedures, reporting any violations or potential hazards immediately.
- Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Prepared reports summarizing production activities for management review.
- Identified potential problems before they occurred by monitoring trends in performance data.
Control Room Operator
FIRST COAST SECURITY
Sterling, VA
10.2020 - Current
- Security operations center continuously monitors and analyzes the security procedures of an organization
- It also defends against security breaches and actively isolates and mitigates security risks.
- Monitored and tracked the progress of equipment in process, ensuring that all operations were running smoothly.
- Maintained accurate records of data related to production processes and ensured quality control standards were met.
- Performed routine maintenance on equipment, troubleshooting issues as they arose.
- Assisted in developing new processes for improved efficiency and productivity.
Supervisor
First Coast Security Services
Sterling, VA
10.2021 - 10.2022
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Reviewed reports from subordinate staff members before submitting them to senior management.
Security Guard
FIRST COAST SECURITY
Sterling, VA
10.2020 - 10.2022
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events such as concerts and conferences.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
part time security
Capital First Limited
Alexandria, VA
06.2019 - 05.2020
- Capital first responder.
- Managed office filing system and records, ensuring accuracy of data.
- Organized meetings and appointments for the executive staff.
- Provided administrative support to the executive team including preparing documents, presentations and reports.
- Greeted visitors and directed them to the appropriate personnel.
- Prepared invoices for payment processing using QuickBooks accounting software.
- Performed data entry duties into Excel spreadsheets on a daily basis.
- Assisted with special projects as assigned by supervisor or manager.
- Proofread documents prior to submission ensuring accuracy of grammar, punctuation and spelling.
Sales Associate
Swarovski
Arlington, VA
10.2018 - 03.2020
- Ensures customer care and selling are #1 priority
- Able to run a cash register quickly and efficiently
- Always ready to serve the customer with a positive attitude at all times
- Knowledge of store, services, and locations of merchandise
- Demonstrates strong skill set in suggestive selling techniques for add on sales
- Makes eye contact, smiles, greets and offers help to every customer
- Thanks the customer for shopping at Paradies Lagardere and invites them back
- Teaches, models and leads ways to satisfy customers.
- Greeted customers and provided exceptional customer service.
Caregiver
Arlington HealthCare
Arlington, VA
02.2017 - 05.2019
- Key part of a team that will assist with tasks such as: Bathing, Dressing, Grooming, Toileting, Medication Reminders, Ambulation, Light Housekeeping, Transportation, Companionship, Meal Preparation, Feeding Assistance
- Also takes a responsible role in caring for individuals with Alzheimer's & Dementia along with Parkinson's disease
- Makes an impact with the individuals that are sharing their lives with you by celebrating the life they have and promoting independence to continue to stay in their home.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
YMCA After School Counselor
YMCA
, Virginia
03.2017 - 04.2019
- Working after school with the kids, fix the kids snacks, check them out when parents come.
- Provided guidance and support to students in a safe, nurturing environment.
- Organized and implemented educational activities, such as games, arts and crafts projects, music lessons, sports competitions.
- Collaborated with school staff to develop student-centered goals and objectives for after-school programs.
- Facilitated positive interactions between students of diverse backgrounds.
- Supervised individual and group activities in the after-school program.
- Maintained accurate records of student attendance and progress reports.
- Developed lesson plans that aligned with state standards for academic performance levels.
Hostess
McLoone's Pier House
06.2018 - 12.2018
- Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas
- For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
Front Desk Receptionist
Arlington HealthCare
Fort Washington, MD
02.2017 - 11.2018
- Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail
- Also schedule meetings and travel for executives.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
KFC Shift Supervisor
KFC
Fort Washington, MD
10.2016 - 06.2018
- A KFC manager trainee responsibilities include delegating tasks to restaurant staff, addressing diners' queries and ensuring compliance with safety regulations
- If you have excellent organizational and team management skills and experience in the food industry, we'd like to meet you.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Created work schedules for staff while adhering to labor laws and budget constraints.
Education
High school diploma -
Friendly High School
05.2018
Skills
- Cash Handling
- Receptionist
- Food Service
- Customer Service
- Word
- Crew Member
- Shift Management
- Food Industry
- Security
- Food Preparation
- Team Management
- Restaurant Management
- Office Administration
- Industrial safety
- Dispatching
- Incident Reporting
- Safety inspection
- Process Control
- Radio Communications
- Technical knowledge
- Remote Troubleshooting
- Emergency Response
- System monitoring
- Controls Monitoring
- Safety Management
- Preventive Maintenance
- Written Communication
- Analytical Thinking
- Excellent Communication
- Professionalism
Certification
- First Aid Certification
- CPR Certification
- Unarmed dcjs
Dcjs License Number
99-667705
Timeline
Toll road control room operator
Metropolitan Washington Airports Authority (M.W.A.A)
04.2023 - Current
Supervisor
First Coast Security Services
10.2021 - 10.2022
Control Room Operator
FIRST COAST SECURITY
10.2020 - Current
Security Guard
FIRST COAST SECURITY
10.2020 - 10.2022
part time security
Capital First Limited
06.2019 - 05.2020
Sales Associate
Swarovski
10.2018 - 03.2020
Hostess
McLoone's Pier House
06.2018 - 12.2018
YMCA After School Counselor
YMCA
03.2017 - 04.2019
Caregiver
Arlington HealthCare
02.2017 - 05.2019
Front Desk Receptionist
Arlington HealthCare
02.2017 - 11.2018
KFC Shift Supervisor
KFC
10.2016 - 06.2018
High school diploma -
Friendly High School