Maya Thomas
Port St Luice ,FL
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Palm Beach Gardens Medical Center
08.2023 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Front Office Receptionist
Helix Urgent Care
01.2023 - 01.2024
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Scheduler
Dr Katta
01.2021 - 01.2022
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Customer Service
Convey Health Solutions
01.2021 - 01.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
Sales Associate
Nol services
01.2020 - 01.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Agent
Ivox Solutions
01.2018 - 01.2020
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Call Center Representative
AT&T
01.2017 - 01.2018
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
ASSOCIATE DEGREE -
Indian River State Collage
Port St. Lucie, FL01.2019
HIGH SCHOOL DIPLOMA -
Treasure Coast Highschool
Port St. Lucie, FL01.2017
Skills
- Superior customer service skills
- Problem-solving abilities
- Aptitude for quickly understanding customer needs
- Highly organized
- Detail-oriented
- Great customer services
- Typing skills
- Microsoft Expert
Timeline
Patient Access Representative
Palm Beach Gardens Medical Center
08.2023 - Current
Front Office Receptionist
Helix Urgent Care
01.2023 - 01.2024
Scheduler
Dr Katta
01.2021 - 01.2022
Customer Service
Convey Health Solutions
01.2021 - 01.2022
Sales Associate
Nol services
01.2020 - 01.2021
Customer Service Agent
Ivox Solutions
01.2018 - 01.2020
Call Center Representative
AT&T
01.2017 - 01.2018
HIGH SCHOOL DIPLOMA -
Treasure Coast Highschool
ASSOCIATE DEGREE -
Indian River State Collage
Similar Profiles
Mackeisha Maragh-Elliott RNMackeisha Maragh-Elliott RN
RN- MEDICAL SURGICAL/Telemetry at PALM BEACH GARDENS MEDICAL CENTERRN- MEDICAL SURGICAL/Telemetry at PALM BEACH GARDENS MEDICAL CENTER
Magna JeanMagna Jean
Registered Nurse, Medical-Surgical Unit at Palm Beach GARDENS MEDICAL CENTERRegistered Nurse, Medical-Surgical Unit at Palm Beach GARDENS MEDICAL CENTER
Hope JohnsonHope Johnson
Registered Nurse at Tenet Health - Palm Beach Gardens Medical CenterRegistered Nurse at Tenet Health - Palm Beach Gardens Medical Center