Maya Toral
Waco,TX
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
DD's Discount
Waco, TX
06.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
Waitress
El Paso Mexican Grille
Waco, TX
07.2021 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Prepared specialty desserts for customers for special occasions.
Fast Food Crew Member
Sonic
McGregor, TX
10.2019 - 12.2019
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Moved and stocked food products weighing up to 15 pounds.
Skills
- Teamwork and Collaboration
- Stockroom Upkeep
- Adaptable and Flexible
- Customer Needs Assessment
- Customer Service
- Locating Merchandise
- Ability to Lift 40 Pounds
- Stocking and Receiving
- Merchandising and Display
- Folding Clothes
- Maintaining Clean Work Areas
Timeline
Retail Sales Associate
DD's Discount
06.2022 - Current
Waitress
El Paso Mexican Grille
07.2021 - 01.2022
Fast Food Crew Member
Sonic
10.2019 - 12.2019