Summary
Overview
Work History
Skills
Timeline
Education
Generic

Maya Vega

Miami Beach,FL

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience
2
2
Languages
1
1
Certificate

Work History

Front Desk Receptionist

The Bath Club
Miami, FL
06.2023 - Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Valet Supervisor

First Parking Usa
Miami, FL
04.2021 - 02.2022
  • Coached team members to consistently exceed superior customer service standards.
  • Managed VIP arrivals and departures with smooth and professional approach.
  • Coordinated valet service for large groups, special events and daily guest loads.
  • Verified correct use of procedures and recordkeeping requirements by each valet team member.
  • Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Maintained cleanliness of service area by sweeping, mopping and organizing.

Event Management Coordinator

Nearpod
Miami, FL
03.2017 - 02.2019
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Coordinated vendors, timelines and budgets for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Developed diagrams and floor plans with event setup requirements.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Created program activities, agendas and budgets based on client requirements.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.

Licensed Zumba Instructor

Zumba Fitness
Miami, FL
01.2011 - 07.2021
  • Welcomed students with friendliness and offered knowledgeable support for range of questions and concerns.
  • Coached and encouraged participants during exercises and routines.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Enforced safety rules and procedures to minimize injuries.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Assessed needs of participants and developed class exercises to address expectations.
  • Invited individuals of all ages and fitness levels to participate in classes.
  • Treated minor injuries and administered first aid.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.

Assistant to the President and CEO

Allstate Insurance Co
Miami, FL
01.2012 - 12.2019
  • Coordinated work across departments to keep teams on track with company goals.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Diminished regulatory risks by strict adherence to insurance and safety regulations.
  • Hired, trained and mentored 20 staff members to maximize productivity.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Signed and approved budgets for new funding and program initiatives.

Member Services Coordinator

YMCA of South Florida
Miramar, FL
02.2011 - 11.2018
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Head Bartender

Discoteca LOFT
, AR
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Collected and organized daily till totals and tips.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Produced and balanced daily and weekly sales reports to determine generated revenue.

VIP Account Manager

Aerepostal Alas de Venezuela
Maracaibo Venezuela
01.2001 - 09.2002
  • Resolved customer complaints regarding sales and service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created and managed budgets for travel, training and teambuilding activities.

VIP Services Representative

hotel Maruma
Maracaibo Venezuela
06.1999 - 12.2001
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Strengthened customer retention by offering discount options.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Skills

  • Meeting Scheduling
  • Email and Telephone Decorum
  • Office Organization
  • Supply Management

Timeline

Front Desk Receptionist

The Bath Club
06.2023 - Current

Valet Supervisor

First Parking Usa
04.2021 - 02.2022

Event Management Coordinator

Nearpod
03.2017 - 02.2019

Assistant to the President and CEO

Allstate Insurance Co
01.2012 - 12.2019

Member Services Coordinator

YMCA of South Florida
02.2011 - 11.2018

Licensed Zumba Instructor

Zumba Fitness
01.2011 - 07.2021

VIP Account Manager

Aerepostal Alas de Venezuela
01.2001 - 09.2002

VIP Services Representative

hotel Maruma
06.1999 - 12.2001

Head Bartender

Discoteca LOFT

High School Diploma -

Instituto Panamericano

Education

High School Diploma -

Instituto Panamericano
Venezuela
07.1993
Maya Vega