Maya Villalobos
Oakland,California
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
PBX Hotel Operator
1 Hotel San Francisco
San Francisco
02.2022 - Current
- Analyzed customer accounts to identify discrepancies and resolve billing issues.
- Processed invoices, credit memos, and other financial documents.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Investigated customer complaints and worked with internal departments to resolve issues.
- Facilitated communication between customers and company personnel involved in the complaint process.
- Managed communication channels between various teams involved in the execution of complex projects.
- Provided information about local attractions, restaurants, shopping centers, and other amenities.
Hospital Operator
Sutter Health
Oakland, CA
01.2022 - 03.2023
- Provided patient information to visitors and responded to telephone inquiries regarding patient information in accordance with facility policies.
- Paged employees over PA system to ensure prompt connection with callers.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Supported staff with office mail processing, correspondence and basic clerical needs.
- Handled incoming and outgoing calls according to standard operating procedures.
- Monitored switchboard and dispatched emergency services.
Room Service Order Taker
Hotel Vitale
San Francisco, CA
11.2017 - 03.2020
- Reviewed item requests and room service orders for accuracy and needed assistance.
- Coordinated with kitchen staff to place orders for meals daily.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Skills
- Data entry
- Researching customer issues
- Multitasking
- Communication
- Problem resolution
- Client service
- Customer Service
- POS Systems and Ordering Platforms
- Time management abilities
- Call Center Operations
- Complaint Handling
Timeline
PBX Hotel Operator
1 Hotel San Francisco
02.2022 - Current
Hospital Operator
Sutter Health
01.2022 - 03.2023
Room Service Order Taker
Hotel Vitale
11.2017 - 03.2020
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