Maya Vrins
Carlisle,Pa
Summary
Committed professional with proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills to efficiently complete projects in a timely manner.
Overview
6
6
years of professional experience
Work History
Automotive Service Writer
Faulkner Automotive Group
07.2024 - Current
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
- Collaborated with team members to optimize workflow, contributing to a more efficient service department.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Monitored progress of tasks and provided customers with proper completion time estimates.
Automotive Service Advisor
Pep Boys
07.2023 - 06.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics, maintenance history, and manufacturer service intervals.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals and reviews.
- Facilitated communication between customers, technicians, and other departments to ensure a seamless service experience for all parties involved.
- Developed estimates by costing materials, supplies, and labor.
- Interpreted diagnostic results to provide accurate repair recommendations.
Gest Services Agent
Fairfield Inn & Suites By Marriott
07.2022 - 05.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared variety of different written communications, reports and documents
- Resolved service-related problems and documented actions in system.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Legal Secretary
Employee Benefits Law Group
05.2021 - 05.2022
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Created spreadsheets to track client progress and document billable hours.
- Organized documents to manage paper and electronic filing systems of clients.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
Dispatcher and Front Office
Marin Humane
06.2018 - 01.2020
- Responded to over 100 daily caller requests with information about assistance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Closely monitored dispatch board to triage and prioritize calls.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Liaised with customers, management, outside agencies, and police to better understand customer needs and recommend appropriate actions.
Education
Bachelor of Arts - Criminology
Pennsylvania State University
University Park, PA05.2023
Skills
- Flexible & Adaptable
- Task Management
- Operation Management
- Problem-Solving
- MS Office
- Collaboration
- Organization
- Time Management
- Deadline Monitoring
- Database Management Software
- Client Needs Assessment
- Management
Languages
German
Limited Working
American Sign Language
Limited Working
Timeline
Automotive Service Writer
Faulkner Automotive Group
07.2024 - Current
Automotive Service Advisor
Pep Boys
07.2023 - 06.2024
Gest Services Agent
Fairfield Inn & Suites By Marriott
07.2022 - 05.2023
Legal Secretary
Employee Benefits Law Group
05.2021 - 05.2022
Dispatcher and Front Office
Marin Humane
06.2018 - 01.2020
Bachelor of Arts - Criminology
Pennsylvania State University
Similar Profiles
Jason DyckJason Dyck
General Manager at Knight Automotive Group / Plewis Automotive GroupGeneral Manager at Knight Automotive Group / Plewis Automotive Group
Dillon SandersDillon Sanders
Service Porter at Fox Automotive, Fox Automotive GroupService Porter at Fox Automotive, Fox Automotive Group
Wellington GarciaWellington Garcia
Sales Manager at Kaizen Automotive Group CMP AUTOMOTIVESales Manager at Kaizen Automotive Group CMP AUTOMOTIVE